Branch Manager (North East)

Job Description

About AHS Advantage Healthcare Support (AHS) is a well-established organisation that provides in-home supports across NSW. We are deeply committed to making a difference to the lives of people we take care of, ensuring they receive the highest quality care and support. At AHS, we pride ourselves on our passionate team who uphold the rights of people with disabilities. Working with us means contributing to a cause that positively impacts people's lives every day. Role Overview: We are seeking a motivated and experienced Branch Manager to lead our dynamic and supportive North East team. As a key leader in our operations, you will ensure every participant receives exceptional care while contributing to the success of our organisation. You will lead a dedicated team, ensuring the delivery of high-quality care while maintaining compliance with NDIS and Aged Care standards, and fostering a positive workplace culture. Additionally, you will collaborate with the Management Team to drive marketing and business development initiatives. Responsibilities: As the successful candidate you will be responsible for but not limited to the following duties: Operations and Service Delivery: Oversee the day-to-day service delivery of the North East team and support business growth objectives. Ensure delivery of high-quality, person-centred care in compliance with NDIS and Aged Care standards. Conduct in-home assessments to develop personalised support plans, ensuring services align with client needs and funding guidelines. Develop and maintain strong relationships with participants, families, and external stakeholders. Oversee the financial performance of service delivery, including budgeting, forecasting, and managing costs. Ensure services remain within the scope of funding plans while maintaining financial sustainability and quality care. Leadership and Management: Provide guidance and support to the team, promoting a collaborative, respectful, and accountable culture. Ensure team members are equipped with the skills and knowledge necessary to meet client needs and regulatory requirements. Encourage continuous professional development and create opportunities for staff to grow and excel in their roles. Quality and Compliance: Implement streamlined systems and processes to ensure the organisation remains consistently "audit-ready" and maintains high standards of service delivery. Prepare for external audits and maintain quality assurance programs to support continuous compliance. Ensure policies, procedures, and records are kept up-to-date in accordance with relevant standards. Proactively address risks and identify opportunities for improvement, while staying informed on regulatory requirements to ensure seamless operations. Business Development: Represent the organisation at external events and industry forums, fostering partnerships to enhance service delivery and referral opportunities. Identify opportunities for service growth and diversification, staying responsive to trends and changes in the NDIS landscape. Contribute to long-term strategic planning and shape future service offerings to meet evolving client needs. The ideal candidate: To be successful in this role, we expect you to have: At least 2 years of experience in a Care Manager, Service Delivery Manager or Team Leader role. Tertiary qualifications in business, healthcare, or social services. Proven background in NDIS, Aged Care, Nursing, Disability Services, or a related field. Extensive knowledge of NDIS guidelines and Practice Standards. Knowledge and experience in Supported Independent Living (SIL) services. High level customer, sales and marketing service skills. Advanced working knowledge of Microsoft office (Word, Excel, Powerpoint) and management software programs. Strong budget development and oversight skills. Experience in managing internal and external stakeholders to achieve set objectives. Excellent organisational skills, ability to prioritise workloads and multitask. Excellent written and oral skills, public speaking and presentation capabilities. Willingness to travel across New South Wales. Mandatory Requirements: NDIS Worker Screening check. Working with Children Check (WWCC). Own car with valid driver’s license and comprehensive car insurance. Current First Aid and CPR certificate. NDIS Worker Orientation Module. What we offer: Joining our ever-growing AHS family means being part of something special. Great team environment working with experienced, capable, supportive, and fun people! Be part of something new and exciting – this is an opportunity to influence and shape the nature of our business. Opportunities for career progression and personal development. Employee Assistance Program. If you’re passionate about making a difference and ready to take your career to the next level, we’d love to hear from you! Please submit your resume and cover letter outlining your suitability for the role to #J-18808-Ljbffr