Business Administrator: Rostering & Payroll - Bupa Banora

Job Description

Ready for a new career adventure? Join Bupa Aged Care and be at the heart of it in Banora. As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work. We make life better for thousands, including yours. You make a difference to our residents and their families, and we want to ensure you are absolutely supported to do just that. Bupa Banora Point is a delightful care home set in a suburb of Tweed Heads in the Northern Rivers region of NSW. You will be close to the local community with shops, parks, schools, and churches nearby. It consists of 103 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle, and well-being of our residents. To learn more about our beautiful care home visit: Bupa Banora Point | Aged Care Tweed Heads (bupaagedcare.com.au) About the Role As the Business Administrator known as a Customer Service Consultant (CSC) in Bupa, you will work alongside another CSC and our General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home. This role will be responsible for the Employee Service function. Benefits of Bupa Free select health insurance for you and your immediate family up to $5500* Supportive, collaborative, and caring team culture Continual learning and development opportunities Internal transfers across our care homes Discounts on Bupa products: Healthcare, Optical, Dental & other retail partners No sponsorship available Duties Each CSC has their own portfolio of duties. Generally, we have one that focuses on Employee Services and one who focuses on Resident Placement, and then everyone has reception duties. Below is an example of tasks but you certainly would not be responsible for all of them! Employee Service - Support and oversee the Care home employee experience, through: Administering rosters, payroll, training, compliance, HR, recruitment activities, completing the onboarding and induction of new starters, managing annual and sick leave in the rosters. Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by being the key lead in handling enquiries and coordinating admissions. Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards. Skills and Experience Patience! Working in a care home is fun and rewarding; we truly love our residents, but it also requires calm and patience, and a sunny disposition. Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family or a confused resident, and although you cannot always provide answers, you can reassure and follow up. Intermediate to advanced skills across the MS Office Suite Previous experience gained in a similar admin/customer service role Previous experience in rosters, payroll, and general HR functions including recruitment Highly developed organisation and time management skills; prioritisation and self-direction is key in this role Culture We all share the same purpose at Bupa Aged Care: Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with the tools you need to achieve a fulfilling career. How to Apply Click Apply to be taken to our online application process. As part of your application, you will be asked to complete pre-employment checks. To learn more about working at Bupa please visit our website : Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity, ethnicity, disability, sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying, and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application. * Eligibility criteria and conditions apply #J-18808-Ljbffr