Business Analyst – Genpact

Job Description

328 Queensberry Street, North Melbourne VIC3051, Australia. Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Financial Crime Risk Management is a priority service line at Genpact. We have been serving clients globally and given Australia is a preferred market we are making significant investments in this market and these opportunities are consistent with that investment. Our team in Australia operates like a start-up, and we have huge ambitions to build a premier capability. We are looking for people with the highest levels of integrity, a can-do attitude, a positive outlook on life, energy, passion, candor, and the dedication needed to succeed. It is our firm belief that these qualities are non-negotiable; they cannot be taught, but the rest can be. Responsibilities Demonstrate PRIDE (Personal Responsibility in Delivering Excellence) in everything you do Deliver agreed outcomes to the highest quality and do so promptly Own the outcomes assigned to you, knowing you have the support of the global organization Conduct due diligence/surveillance on clients assigned to you per policy, with the utmost confidentiality and 100% accuracy Ensure client results are met and all processes and procedures are adhered to Act as an enabler between our globally located teams, local teams, and our clients in Australia to ensure urgency and client satisfaction Contribute to the development and, where required, lead the implementation of project outcomes Work with client teams per the authority delegated to you from time to time Handle teams and initiatives Help review policy, SOPs, process flows and recommend ideas for improvement Qualifications we seek in you! University graduate Ability to understand the big picture, work independently, and bring teams together to tackle issues Experience in building, appraising, and leading teams Ability to exercise independent judgment and discretion balancing highly sensitive casework Sound business communication skills (in English) are a must-have Exposure to contact centre operations Preferred qualifications Proven Banking, Operations, or Financial Crime Risk Management experience Experience in Customer Lifecycle Management i.e. KYC, Client Onboarding, Product Fulfillment, Offboarding, Periodic Review, Client Middle Office experience Good analytical and problem-solving skills and ability to handle team and client discussions Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on social media platforms. Furthermore, please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training. #J-18808-Ljbffr