Business Analyst - L5

Job Description

Search by ‘Skills’ or ‘Keywords’ or 'Requisition ID’ Search by Country Select how often (in days) to receive an alert: Work with us Title: Business Analyst - L5 Requisition ID: 35682 City: Melbourne Country/Region: AU Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at Job Description Role Purpose The purpose of the role is to liaison and bridge the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulate them aptly to delivery teams, thereby ensuring the right solution to the customer. Responsibilities Do Customer requirements gathering and engagement Interface and coordinate with client engagement partners to understand the RFP/RFI requirements. Detail out scope documents, functional & non-functional requirements, features, etc., ensuring all stated and unstated customer needs are captured. Construct workflow charts and diagrams, study system capabilities, and write specifications after thorough research and analysis of customer requirements. Engage and interact with the internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely responses to RFP/RFIs. Understand and communicate the financial and operational impact of any changes. Maintain relationships with customers to optimize business integration and lead generation. Engage with delivery team to ensure the right solution is proposed to the customer Provide them with customer feedback/inputs on the proposed solution. Review the test cases to check 100% coverage of customer requirements. Conduct root cause analysis to understand the proposed solution/demo/prototype before sharing it with the customer. Deploy and facilitate new change requests to cater to customer needs and requirements. Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback. Conduct Integration Testing and User Acceptance Testing to validate implemented solutions and ensure a 100% success rate. Use data modeling practices to analyze the findings and design, develop improvements, and changes. Stitch the entire response/solution proposed to the RFP/RFI before it is presented to the customer. Build domain expertise and contribute to knowledge repository Engage and interact with other BAs to share expertise and increase domain knowledge across the vertical. Write whitepapers/research papers, points of views and share with the consulting community at large. Identify and create use cases for different projects/accounts that can be brought at Wipro level for business enhancements. Conduct market research for content and development to provide the latest inputs into the projects thereby ensuring customer delight. Deliver Customer Engagement and Delivery Management : Measure performance through PCSAT, utilization % achievement, number of leads generated from business interaction, number of errors/gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. Knowledge Management : Number of whitepapers/research papers written, number of user stories created, % of proposal documentation completed and uploaded into the knowledge repository, number of reusable components developed for proposal during the quarter. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at . We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity. #J-18808-Ljbffr