Business Analyst (Marketing) - South Bank, QLD

Job Description

Business Analyst (Marketing) - South Bank, QLD Job no: 525412Brand: MarketingWork type: Full timeLocation: QueenslandCategories: Marketing, Web, Creative & UX, Information & Technology Do you thrive at the intersection of marketing and technology? Are you passionate about turning customer journeys and marketing business needs into cutting-edge MarTech solutions? We're seeking a driven and experienced MarTech Business Analyst to join our dynamic team. You'll play a pivotal role in shaping our customer engagement strategies by translating business goals into actionable technical requirements and managing the delivery of impactful MarTech initiatives. If you're a problem-solver who loves collaborating with marketing and technology teams, this is your chance to make a real difference. Our MarTech core stack is built around Salesforce Marketing Cloud but it is not a key requirement for the role. Who you are: Gather and document business requirements and translate them into functional specifications Develop use cases and process flows to support the development of software solutions Conduct stakeholder interviews to understand business needs and pain points Collaborate with stakeholders to ensure that project objectives are aligned with business goals Facilitate communication between business and technical teams Create business cases and cost-benefit analyses to support business opportunities Participate in user acceptance testing and ensure that solutions meet business requirements Develop and maintain system documentation and training materials What you'll be doing: 2+ years of professional experience in a business analyst role or similar Minimum 5 years experience in customer service Demonstrated experience working in a fast-moving and dynamic environment Strong analytical skills with a data-driven approach to decision-making Excellent communication and interpersonal skills Ability to lead and motivate cross-functional teams Project management skills with a focus on process improvement What you'll Enjoy: Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply Development: Individualised Learning & Development pathway options Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more Brightness of Future: Career opportunities in a network of brands and businesses across the globe Corporate Health Discounts: Access exclusive discounts on health insurance plans Mental Health: Support and Employee Assistance Program for staff and family Social: Regular awards nights, social team-building and industry events Giving Back: Corporate Social Responsibility program supporting nominated charities Sustainability: The protection of our environment is essential to the future of tourism Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Join our Marketing Technology team as a Business Analyst and help drive the success of our Global Leisure initiatives! You'll support the creation of marketing solutions using Salesforce Marketing Cloud and a powerful MarTech stack. Collaborating with developers, you'll gather requirements to craft personalised customer journeys and deliver top-tier marketing results across all touchpoints. #J-18808-Ljbffr