Business Analyst | Omnichannel Enablers

Job Description

We are looking for a Business Analyst to support our Omnichannel Enablers Team. This team is dedicated to designing and delivering solutions on our voice and digital engagement platforms. As part of our mission to become the number one digital bank, we focus on leveraging diverse talents to shape innovative possibilities and drive our business forward. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play? As a Business Analyst, you will play a pivotal role in liaising with a varied group of stakeholders and teams to understand complex problems and generate outstanding outcomes for our personal banking clients on our Banking and Financial Services voice and digital engagement platforms. You will understand our customers' needs, varied business landscapes and processes to clearly articulate and translate business requirements into accurate user stories and technical requirements. You will collaborate closely with the Product Manager to identify the best solutions for prioritised initiatives and features, work with Banking and Financial Services stakeholders, Designers, Architects, Lead Engineers, and Vendors to ensure high-quality and scalable solutions. What you offer Experience working as a Business Analyst on cloud-based or SaaS solutions in large environments (>1000 users). Proven ability to develop and document functional and non-functional user stories, process flows, and acceptance criteria. Experience successfully collaborating with a broad range of stakeholders to drive business outcomes. Demonstrated experience in delivering end-to-end digital solutions. Strong attention to detail and analytical, critical thinking skills. We love hearing from anyone inspired to build a better future with us; if you're excited about the role or working at Macquarie, we encourage you to apply. About Banking and Financial Services Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth. Benefits Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: Hybrid and flexible working arrangements One wellbeing leave day per year and up to five additional days leave based on length of service Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent Paid volunteer leave and donation matching Range of benefits to support your physical, psychological and financial wellbeing Access to a wide range of learning and development opportunities Our commitment to diversity, equity and inclusion We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background. If you require adjustments to your working arrangements or the recruitment process, please let us know when applying. #J-18808-Ljbffr