Business Analysts (Cyber, Infrastructure or Salesforce)

Job Description

15.5 + 6 + 6-month contract with a key Commonwealth government agency Flexible work arrangements available across ACT, NSW, VIC, QLD or SA Be part of transformative projects driving critical government initiatives Opportunity to obtain your Baseline clearance Are you an experienced Business Analyst or Senior Business Analyst ready to take on high-impact roles within the public sector? Resolve Recruit is partnering with a prominent Commonwealth government agency to recruit skilled professionals for multiple positions at both Business Analyst and Senior Business Analyst levels. These exciting roles focus on delivering innovative solutions in specialised domains, including: Program Coordination Service Integration and Management (SIAM)/IT Service Management (ITSM) Customer Relationship Management (CRM) Case Management (Salesforce) Cyber and Technical Systems Integration and Infrastructure As part of this dynamic team, you will contribute to key projects that improve enterprise systems, enhance governance, and strengthen services for Australians. Each role offers the opportunity to work within a collaborative environment and shape the future of enterprise ICT systems. Key Responsibilities: Senior Business Analyst – Program Coordination Collaborate with the Program Manager and Leadership Team to align program activities with strategic priorities. Coordinate program-wide initiatives, ensuring seamless integration across streams and workstreams. Prepare high-quality reports, dashboards, and presentations for program governance and senior stakeholders. Monitor program risks, issues, and dependencies, ensuring appropriate mitigation strategies are in place. Act as the central coordinator for program governance, providing leadership support and promoting cross-functional collaboration. Business Analyst – SIAM/ITSM Conduct detailed business analysis to translate challenges into actionable requirements. Facilitate workshops and discussions to bridge the gap between technical and non-technical stakeholders. Work within agile frameworks to deliver high-quality solutions aligned with program objectives. Develop and maintain comprehensive documentation, including process maps, system designs, and requirement specifications. Proactively identify and manage risks, ensuring alignment with organisational priorities. Support testing, quality assurance, and change management processes to ensure smooth implementation of solutions. Business Analyst and Senior Business Analyst – CRM Case Management Lead requirements gathering for Salesforce CRM, focusing on case creation, management, and archiving. Collaborate on system process mapping, configuration, and implementation to uplift the Commission’s Operating System (COS). Translate business needs into scalable and fit-for-purpose CRM solutions, ensuring process optimisation and compliance. Develop tailored strategies for CRM implementations, focusing on usability, scalability, and alignment with organisational goals. Work closely with stakeholders to ensure successful adoption and integration of the CRM platform. Business Analyst – Cyber and Technical Systems Lead requirements elicitation and development for cybersecurity hosting and system development initiatives. Use UML, BPMN, and system modelling tools to create detailed context diagrams, as well as Level 1–3 diagrams, to define technical and functional requirements. Collaborate with cybersecurity teams to ensure solutions align with government security standards and frameworks. Support the design and integration of robust cybersecurity controls and hosting solutions to address emerging threats and vulnerabilities. Translate technical cybersecurity challenges into actionable solutions, ensuring alignment with organisational goals. Business Analyst – Integration and Infrastructure Lead the development of infrastructure and enterprise-level integration requirements, supporting seamless system interconnectivity. Collaborate with government agencies and technology providers to implement integration solutions, ensuring governance and compliance standards are met. Support the implementation of cloud infrastructure solutions, including Azure, and design hybrid network architectures. Design and implement integration frameworks to enhance operational efficiency and scalability. Prepare detailed documentation, including integration blueprints, system diagrams, and technical specifications. For All Roles Conduct detailed business analysis to translate challenges into actionable requirements. Facilitate workshops and discussions to bridge the gap between technical and non-technical stakeholders. Work within agile frameworks to deliver high-quality solutions aligned with program objectives. Develop and maintain comprehensive documentation, including process maps, system designs, and requirement specifications. Proactively identify and manage risks, ensuring alignment with organisational priorities. Support testing, quality assurance, and change management processes to ensure smooth implementation of solutions. How to Apply: This is a rare opportunity to join a team at the forefront of government transformation initiatives, working across specialised domains to deliver critical outcomes for Australians. To apply, please submit your CV and a cover letter, specifying which role(s) you are interested in (e.g., Program Coordination, Cyber and Technical Systems, Integration and Infrastructure, CRM Case Management). This ensures we can align your expertise to the most suitable position. Applications close on 5 February 2025 . Late submissions may still be considered for future opportunities. For further information or to discuss this opportunity, please contact us at , quoting job ID: 33132. Why Choose Resolve? Expert recruitment consultants committed to advancing your career. A transparent and fair fee structure , offering you peace of mind and trust at every step. Flexible contracting models to suit your specific needs. Complimentary payroll management and tax compliance services , supported by our expertise as a Chartered Accounting firm and Registered Tax Agents. Exclusive access to membership privileges at collaborative co-working spaces, fostering networking and innovation. A variety of pay cycle options designed for financial convenience and flexibility. Access to corporate benefits programs , enhancing both your professional and personal life. #J-18808-Ljbffr