Business Implementation Manager (12 Month Secondment)

Job Description

Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.Reporting directly to the Channels Business Implementation Lead, in this role you will work together with the broader team to identify opportunities to improve Channels systems, processes, and procedures. It involves supporting or leading the design and delivery of major projects across WPB that impact the Channels. In addition, you will engage with key Stakeholders to understand change impacts and be responsible for the successful implementation process changes. Responsibilities: A SME for channels in WPB and Business wide projects where channels is impacted with a focus on Wealth. Lead channels projects, control, prioritize and implement changes required to Channels procedures, processes, and systems. Identify inefficient/incorrect procedures or processes and rectify these to ensure optimization of all key performance indicators is achieved. Make recommendations to improve/streamline current change practices to improve the customer experience, team productivity, and/or reduce costs. Build strong relationships, adopting a joined-up approach to deliver business requirements at pace and with minimum conflict. Drive a high-performance culture through strong leadership and effective people management. Acting as a Subject Matter Expert on the project at hand to support the wider business to ensure commonality and consistency of solutions. Requirements: Good understanding of channel dynamics e.g. procedures, process and systems used, experience in Wealth Management is required. Strong stakeholder management experience and being able to calibrate with other departments. Word, Excel and PowerPoint literate to an intermediate level. Good planning and prioritisation skills. Prior project management skills and familiarity with tools preferred. Documentation and change management experience. Effective communication, inter-personal and negotiating skills. Some experience of delivering change using appropriate systems/tools, communication, delegation and planning skills. Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged. Learn more about careers at HSBC Australia – HSBC Careers Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will never communicate to applicants via non-HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels. #J-18808-Ljbffr