Business Lending Consultant - Suncorp Bank

Job Description

About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process. About the Role Are you ready to embark on an exciting journey supporting small business customers? We’re on the lookout for Business Lending Service Consultants in our Small Business Contact Centre. As a Business Lending Consultant, you will wield the power to unravel complexity and make financial matters delightfully simple for our valued customers. In this role, you will support customers via inbound calls with existing and new Business lending enquiries, while balancing team, customer, risk and performance outcomes. Role Type: PermanentRole Location: 80 Ann Street, Brisbane QLDWork Hours: Full-time What will your day look like? As a Business Lending Consultant, you will: Respond to incoming calls from Business Lending customers. Complete follow-up tasks that require outbound calls to Business Lending customers. Deliver exceptional customer experiences. Work within a quality-driven and compliant environment. Manage complaints within required timeframes, policy, and procedures. Collaborate across channels to meet customer needs. What will you bring? To grow and be successful in this role, you will ideally bring the following: Experience in delivering high-quality customer experience within required timeframes. Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures. Good problem-solving and negotiation skills. Effective interpersonal and communication skills. Ability to work collaboratively within a team environment, building positive working relationships and contributing to team success. Committed to self-development and opportunities to increase capability in role. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Knowledge of compliance standards. Background in lending, customer service, or sales (preferred but not required). Experience in a contact centre environment or an operational/support role would be highly regarded. You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you. So why join us? Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers. Our team members' wellbeing is a top priority, and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible. Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe. Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities, and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support. To find out more about working at Suncorp Bank and the ANZ Group, visit . You can apply for this role by visiting ANZ Careers and searching for reference number 87422. Job Posting End Date 21/02/2025 , 11.59pm, (Melbourne Australia) #J-18808-Ljbffr