Business Services Team Leader

Job Description

MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people, and communities. That means we have a proud history of providing excellence to clients, nurturing our people, and giving back to the communities in which we live and work. We value excellence, curiosity, and collaboration. Clients rely on us for our responsive, commercial approach. Our clients include government departments and agencies, private and publicly listed companies, and small and large businesses in Australia and overseas. We have an exciting opportunity for a full-time Business Services Team Leader to join our team. We are seeking a motivated and experienced Business Services Team Leader to join our newly fitted-out Perth office. The successful candidate will have preferably 1 to 3 years of team leader experience in a professional services or corporate environment, and strong knowledge in either Premises or Records Management would be a real bonus. The role has a 'hands-on' involvement with all the functional tasks and responsibilities, particularly in operational areas including search and lodgement, printing/photocopying/scanning, mail, couriers, fax, stationery, printer fleet management, disbursements and recoveries, purchasing, space planning, premises and maintenance, moves, archiving, storage, safe custody, security, car parking, environmental/energy initiatives, and relevant business continuity plans. Responsibilities Lead and manage the Business Services function, including the Business Centre, Document Production, Mail and Courier, Premises, and Search and Lodgement with a focus on sustainable service delivery. Supervise the day-to-day operations and requirements of the Business Services team, ensuring tasks are performed efficiently, professionally, timely, and cost-effectively. Act as the escalation point for any operational issues and their resolution. Provide leadership, coaching, and development to team members, including training, regular one-to-one catch-ups, feedback, and performance management. Maintain key supplier and service provider relationships and manage purchasing expenditure. Assist in the development and preparation of budgets, forecasting, and tracking monthly costs and managing invoicing. Participate in the national alignment of policies, procedures, services, and products for ongoing improvement. Build a strong positive team culture, including knowledge sharing and continuous improvement with the team. Proactively monitor service quality and delivery standards, actively seek feedback on the client experience, identify trends, and continually drive operational excellence. Ensure all relevant WHS guidelines and requirements are met. Ensure all relevant Security guidelines and requirements are met. Emergency and BCP coordination to meet both the tenancy and office requirements. Assist in overflow of work from the Business Services Assistant role(s) across Office Services and Premises and provide hands-on assistance to the team in staff absences, capacity peaks, etc. More About You To be successful in this role: 1 to 3 years of team leader experience, preferably in a professional services environment. Strong knowledge in either Premises/Facilities or Records Management would be a real bonus. Mailroom or document production experience would also be highly valued. Experience leading a high-performing team in a fast-paced environment. We welcome applicants who have: Ability to create and maintain an inclusive and positive team environment by actively encouraging participation and open communication amongst team members and other groups. Strong organizational skills and ability to manage competing priorities. Excellent verbal and written communication skills with the ability to adapt communications to suit the audience and communicate at all levels of the firm. Demonstrated high level of interpersonal skills to develop and maintain strong working relationships. Strong focus on our clients and sustainable service excellence. Ability to adapt and be flexible to meet changing requirements and needs. Why MinterEllison We offer flexible working options to encourage balance, wellbeing, and support for sustainable ways of working and a range of social, financial, and health benefits, including free gym membership - all with no minimum tenure. We encourage applications from people of all ages, abilities, cultural backgrounds, genders (including trans or gender diverse), LGBTQ+ people, and those with carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander people to apply. How to apply We prefer to connect with people directly, so please submit your CV by clicking on the 'Apply' button. We encourage all applications, including if you do not meet the criteria listed for the role. Your application will also enable us to consider you for other opportunities that may be available at MinterEllison. If you are currently a MinterEllison employee, please apply through the internal careers page. If you would like further information, require any adjustments throughout the recruitment process, or for a confidential discussion, please contact . #J-18808-Ljbffr