Business Support Lead

Job Description

2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Company Description MAKE IT COLLABORATIVE At Sydney Airport, the future of air travel is shaped by you. As a team, we connect the world. More than just a hub of activity and boundless energy, we’re creating a destination of amazing experiences. Like seeing wonderful moments unfold in front of you, knowing “I made that possible!”.Dynamic. Fast-paced. We thrive in a place where fresh challenges land daily. Backed by positive and supportive team players and inspiring leaders, we adapt to change. Driven to grow. Owning every action. To do things better.As smart, problem-solvers, we are always learning and growing. And that’s easier to do alongside passionate experts, as we collaborate across teams readily sharing our knowledge.Each day is a new journey, as we bring an exciting vision to life. With significant capital investment in new, improved infrastructure, there’s never been a better time to expand your potential at Sydney Airport. The range of responsibilities and diverse pathways you can take on with us, are surprising.We are SYD. United in the pride that comes with welcoming the world at Australia’s premier gateway.Job Description About the role The Business Support Lead plays a pivotal role in ensuring the seamless operation of the Group Operations Leadership Team (GOLT) and, by extension, supporting the most critical functions of our business. Working directly with the COO and GMs, this role oversees a small team of Assistants, driving efficiency, continuous improvement, and operational excellence to achieve SYD’s strategic goal of becoming Australia’s preferred international gateway.With autonomy to manage the function as they see fit, the Business Support Lead is responsible for optimising workflows, providing high-level administrative support, and ensuring alignment with the organisation’s objectives. From calendar and travel management to financial administration and event coordination, the role acts as the central hub of information and operational support for the GOLT.Key responsibilities include leading a team to deliver prioritised and structured support for key business priorities, streamlining processes, and enabling the leadership team to focus on driving long-term business objectives. Through their contributions, the Business Support Lead will ensure the Group Operations function operates effectively, efficiently, and innovatively.This is a vital role for someone who thrives in a fast-paced environment, excels at balancing competing priorities, and is passionate about fostering a culture of collaboration and continuous improvement.In this role, you will have the opportunity to Lead and manage a team of Team Assistants to deliver efficient administrative support to leadership, driving a high-performance culture through development of the team members’ business understanding and capabilities. Effectively manage GOLT calendars, prioritising meetings, appointments, and engagements to align with strategic business goals and ensure optimal use of time. Anticipate potential issues, offering practical solutions to streamline processes, resolve conflicts, and provide effective support to the GOLT team. Develop and implement an operating rhythm for the Business Support function in partnership with stakeholders. Adapt to evolving business needs and ensure smooth transitions during periods of change. What You Will Bring To The Role Demonstrated experience leading a high-performing team within a centralised administrative function, driving output and efficiency through strong leadership and strategic direction. Proven ability to manage complex calendars for senior executives in a fast-paced, matrixed organisation, ensuring alignment with business priorities and strategic goals. A track record of identifying and implementing process improvements to enhance team performance, streamline workflows, and increase operational efficiency. Self-motivated, energetic, and resourceful, with a pragmatic attitude and a focus on finding innovative solutions to challenges while fostering a culture of learning and development. Exceptional ability to communicate and collaborate effectively across teams, business units, and complex stakeholder environments, ensuring alignment and clarity of objectives. Highly proficient in proofing documents, preparing reports, and ensuring accuracy, with a relentless focus on quality and execution. What We Offer To find out more about the amazing work environment here at SYD, be sure to check out the Join us section of Sydney Airport’s website, where you can also see more about our flexible culture and work practices, alongside our other Employee benefits, or take a look at our LinkedIn Sydney Airport: Life page.Make it Amazing SYD is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including First Nations Australians, and people from culturally diverse backgrounds. Seniority level Associate Employment type Full-time Job function Information Technology Airlines and Aviation #J-18808-Ljbffr