Business Support

Job Description

Employment Type: Permanent Closing Date: 14 Feb 2025 11:59pm Job Title: Business Support Job Summary As a Business Support, you provide important administrative/project support across a diverse range of business activities, while ensuring agreed performance standards and key policies are achieved. This role is critical in ensuring the smooth functioning of different business activities that ultimately support Telstra’s strategic priorities. You thrive on providing responsive, considered support and being a key enabler for the teams you collaborate with, purposefully contributing to shared goals. Job Description We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means a having career that grows with you, and working with a team powered by a human connection that prioritizes well-being and choice. Here’s what you can expect from us: Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best. There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most. Pay for performance. We recognize outstanding contributions through our generous incentive programs. Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave. Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits toward degrees and master’s programs. Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business. Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners. Make a Difference As a Business Support, you provide important administrative/project support across a diverse range of business activities, while ensuring agreed performance standards and key policies are achieved. This role is critical in ensuring the smooth functioning of different business activities that ultimately support Telstra’s strategic priorities. You thrive on providing responsive, considered support and being a key enabler for the teams you collaborate with, purposefully contributing to shared goals. Key Responsibilities This is how you'll bring the purpose of your role to life: Reviewing and analyzing Telstra’s products, services, and processes to identify improvements for Enterprise and Business customers, ensuring they meet customer needs and business goals. Using CRM tools like Salesforce to create and manage cases for Telstra Partners and Account Managers, while ensuring accurate and efficient case handling. Closing government and enterprise cases in Salesforce Phoenix, following business processes and ensuring compliance with service agreements. Analyzing customer requests to define their scope and verify them across Telstra’s systems, ensuring alignment with technical capabilities and business objectives. Requesting feasibility checks for Telstra’s IP and Ethernet products and raising Address Feedback forms when needed to meet customer requirements. Supporting customers and partners with account management tasks, such as handling disconnections, enquiries, updates, reporting, and other service requests to ensure smooth operations. Coordinating technical changes or cancellations for Telstra services as requested by Government and Enterprise clients. This includes managing network services like IP, Data, Managed Networks, Mobile Backup, TIPT, and NBN-related services. Ensuring solution designs meet customer needs and are accurately captured in Telstra’s systems. Assisting in collecting and submitting customer technical details after the sale for implementation. Helping Account Executives and Partners match customer business needs to Telstra’s solutions, ensuring smooth delivery of complex services and managing post-sale tasks within agreed timeframes. Providing support to team members both locally and offshore, ensuring business processes and service levels are maintained. About You To be successful in the role, you'll bring skills and experience in: Essential skills: Ideally Min 12 months experience with Telstra CRM’s- Salesforce and Maxim Strong Knowledge of Telstra products and technologies would be beneficial Experience with reporting across multiple network platforms Experience in gathering and reporting on Sales Opportunities Microsoft Suite of Products Demonstrated experience with Telstra systems would be beneficial Experience with servicing Enterprise customers and their servicing models If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply! ------------------------------------- We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and/or any reasonable adjustments needed to take part equitably during the interview process. Visit or email us at noting your preferred method of contact. Recruitment Start Date: 17/01/2025 Recruitment End Date: 14/02/2025 #J-18808-Ljbffr