Business Voice Support Officer

Job Description

Business Voice Support Officer page is loaded Business Voice Support Officer Apply remote type Hybrid locations Sydney time type Full time posted on Posted 6 Days Ago job requisition id JR101622 Join our Sydney team as a Business Voice Support Officer! You'll play a crucial role in supporting the entire lifecycle of our voice product customers. Interact with customers through phone and our case management system, handling tasks such as number activations, porting, intricate routing changes, addressing billing inquiries, and diagnosing and restoring faults to ensure a seamless experience for our customers. There is an on-call component for this role. If you prioritise exceptional customer experience, this role might be your perfect fit. At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer , supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ every day. Join us as we continue to grow and make a mark as the 5th largest telco in Australia! Why work for Aussie? Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell has now expanded to every corner of Australia - we’re growing fast and not slowing down! Our fantastic culture lives and breathes our values: Don't be ordinary, be awesome Think BIG No bullsh*t Be good to people Have fun We are proud to be a B Corp Certified company , which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability. We care about our community through our Pledge 1% commitment, sponsorship programs, and our paid staff community service leave offering. The good stuff 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave) Discounted internet up to the value of $109 per month 20% off our Mobile services Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more Celebrating you! With monthly rewards and recognition Internal training and resources for you to continue to learn, grow and achieve your career goals Yearly allowance for amazing Aussie merch Fitness Passport for access to multiple gyms and pools across Australia Let’s talk about you Have an understanding of the telco industry Have a sound knowledge of our voice products and services sold under the Fonebox and Zintel brands Minimum 2 years’ experience in telco helpdesk or customer service Strong commitment to exceeding customer expectations Demonstrated ability to: Work independently and collaboratively Learn quickly and adapt to changes Communicate effectively in writing and verbally Build relationships with external vendors/suppliers Operate in a fast-paced environment requiring: Agility Decisiveness High collaboration levels How will you support our “Why?” Collaborate with a customer-focused consultant team Gain and maintain deep knowledge of ABB brands’ services Provide support to customers in the areas of provisioning, billing and incident management Efficiently support the team's workload to meet Service Level Agreements Maintain strong relationships with partners and suppliers Ensure personal accountability for tasks and case Service Level Agreements Establish effective partnerships for united service outcomes Ready to join? Hit the apply button to submit your application and our fantastic team will be in touch! Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire. If you have any questions, get in touch today with our team at Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out! Why work here? If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Get In Touch Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. About Us Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia. The company’s main focus is nbn (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers. As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment. The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform. With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers. #J-18808-Ljbffr