CHU Service Administration Coordinator

Job Description

Add expected salary to your profile for insights We're Australia’s first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, with a focus on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability. A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you’re joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our hybrid working model and technology enables our people to be close-knit and connected. All about CHU CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back to back winners of the Underwriting Agency of the Year Award 2017, 2018, 2021-2023, 2019 winner of ANZIIF Excellence in Workplace Diversity and Inclusion and 2024 winner of Claims Team of the Year. Working with CHU When you join CHU, you will join a friendly and supportive team, committed to providing our customers with an outstanding service. To support and reward you, we offer: Work where suits you best - we offer an inclusive and flexible hybrid work model Real connection and interaction - we offer Company wide team & ConnecCHUn Days Hard work deserves recognition - competitive salary packaging and annual bonus scheme for permanent employees Grow your future savings - employer matched superannuation contributions Take the stress out of the unexpected - access extra flexible leave for life’s ups and downs Celebrate the joy of parenthood - 18 weeks paid parental leave Cut your monthly costs - paid SCI, Life Insurance and Travel Insurance Grow with us - professional development and study assistance Support when you need it most – extensive health & wellbeing initiatives Diversify your experience - Work and Travel Adventure Program Family first - CHU are accredited as a Family Inclusive Workplace 2022 - 2025 You can be you - CHU are recognised as an Inclusive Employer 2023/24 by the DCA About the role In this role you will provide first class administration and coordination support for our Loss Adjusters and Building Consultants to ensure we collectively deliver an exemplary customer experience. This position is offered on a 12 month Fixed Term Contract basis and we are flexible on the geographical location of the candidate, however, they must be able to cover QLD business hours and attend their local hub office one day per month. The position is diverse, and includes the following key elements: Review and register assessments, book Assessor inspections, engage specialists and update all key stakeholders as required Send instructions to panel builders and restorers and arrange urgent make safe repairs Research and book appropriate accommodation for displaced owners as required Manage email inboxes, maintain CHU databases with updated status information and relevant documentation to close out files and ensure compliance standards are met Ensure Brokers, Strata Managers, Owners and Tenants are kept up to date and informed of all progress Keep accurate payment records, including generating invoices and sending payment notifications Format documents and photographs as required Provide any general administration support to the team The successful applicant will have the following skills and experience: Proven administration experience within a fast paced and multi-faceted environment Excellent stakeholder management skills, able to influence and negotiate as necessary Highly developed time management and prioritising capabilities coupled with attention to detail Strong and confident communication, both written and verbal Able to work in a team environment and adopt a customer centric approach Be highly organised and solutions focused Prior experience within Insurance – (desirable) Our commitment to you At the heart of CHU’s company culture is recognition of the value our team members bring to the workplace through their individual backgrounds, culture, strengths, creativity, ideas, shared experiences and access to a flexible work environment. We celebrate our accreditation as a Family Inclusive Workplace and actively encourage team members to shape their own success by empowering progressive choices, promoting a focus on balance and flexibility and enabling a collective company mindset of acceptance and respect. This means every applicant is assessed on what they can contribute to CHU and how they as individuals can enrich our workplace both now and in the future. To be a member of the CHU Team is to be a proud advocate in welcoming all individuals in our community. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an administration coordinator? Do you have previous invoicing experience? What's your expected annual base salary? How many years' experience do you have in the insurance industry? #J-18808-Ljbffr