CRM and Systems Administrator

Job Description

Role Summary: The CRM and Systems Administrator plays a key role within Eftsure’s sales strategy and operations department as the custodian of our CRM and sales systems enabling our continued growth and success. The administrator oversees Eftsure’s CRM’s and system’s functionality, customising them to fit the company’s needs and periodically assesses their fit and usability based on the evolving needs of the business. The administrator also manages user access, creates and oversees cross-system integrations, and provides technical support to users of the systems. As a valued member of the Eftsure team, your responsibilities will be to: Understand the strategic priorities of the business, commercial operation, challenges, and objectives of each team; improving their operation through CRM and sales systems administration and consultation. Provide system administration support for the CRM and sales systems, focusing on user permissions, custom objects, workflows, and automation. Create, manage, and optimise complex automations, workflow rules, data validation, and approval processes. Create and manage custom objects, fields, formulas, record types, page layouts, reports, datasets, and dashboards. Analyse data to provide insights into team operation, effectiveness, and productivity. Work closely with other team members to capture business requirements and implement CRM and systems solutions. Coordinate and manage integrations with third-party apps, plugins, and tools. Support daily troubleshooting, bug fixing, user adoption, training, and documentation. Identify and resolve data anomalies, maintaining high data integrity. Proactively work to identify gaps and opportunities in our sales process and systems and collaborate with the broader team to develop and implement innovative solutions. Requirements (skills and experience): Bachelor’s degree in software engineering, business administration or related fields. 3+ years of CRM administration experience (e.g. HubSpot, Salesforce) with a strong technical and analytical background. Experience in developing, testing, and implementing system improvements, customisations, and automations. Ability to lead a project team to ensure effective delivery within scope and expectations. Ability to effectively communicate and influence key stakeholders to support proposed strategies, system improvements, and operational decisions. Leadership acumen and ability to work effectively as part of a team. Strong organizational skills, attention to detail, and ability to prioritise deadlines and effectively manage competing requests. At Eftsure, we have a culture that demonstrates that our employees are our priority. Some of our benefits include: Birthday Leave. Floating Cultural Holidays. A day of leave to support a Charity. Annual Reimbursement of $250 for wellness expenses. Additional Training and Flexible Working Arrangements. If this sounds like you, we would love to hear from you. Join us at Eftsure as we continue revolutionising digital security in B2B payments. #J-18808-Ljbffr