Customer Advisor
Perth, WA, AU, 6000 Sydney, NSW, AU, 2000 Hobart, TAS, AU, 7000 Adelaide, SA, AU, 5000 Melbourne, VIC, AU, 3000 Darwin, NT,... more info
CTP Direct Customer Advisor
Salary:
60.00 - 80.00
Posted:
05-03-2025
Category:
Customer Service
Sydney,
Job Description
Take the next step. Be part of something bigger at Suncorp. Reporting to the CTP Direct Customer Solutions Manager Develop deep knowledge of the national risk selection strategy that delivers profit and growth targets across each Scheme Sydney OR Brisbane office CBD location (this role does not allow working from home as the systems are office based) Work within a high performing team to execute on Statutory Classes strategic priorities of driving growth through digital, GIO Agencies, Direct Distribution Call Centres and Branches. Focusing on delivering tailored customer experiences, underwriting decisions, data integrity and Scheme obligations. Key Responsibilities include but are not limited to: Maintain the ongoing CTP direct channel relationships Prioritise, plan, and further develop Direct CTP Solutions Team processes to deliver an optimised offering for our customers Lead market facing interactions (face to face, phone, emails) with our direct CTP customers during the onboarding process Train and onboard new staff through high level of CTP knowledge; Management of and provision of services to CTP Direct Distribution across each of the privatised CTP schemes Supporting CTP Direct operations relating to customer queries, cash allocation and reporting Support teams across CTP Product with enquiries. Skills & Experience: Exemplary customer service knowledge (phone and email queries) Experience in the Insurance industry or financial services Well developed written and oral communication skills Ability to seek out information and break down problems and situations to reach a viable solution. If this role sounds like the challenge you have been looking for please submit an application online today. We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Advertised: 03 Mar 2025 AUS Eastern Daylight TimeApplications close: 17 Mar 2025 AUS Eastern Daylight Time #J-18808-Ljbffr
Job Details
Salary: 60.00 - 80.00
Posted: 05-03-2025
Category: Customer Service
Sydney,
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