CUSTOMER PROJECT MANAGER

Job Description

Job Description Do you have stellar customer service working with VIPs, 5 years of working in a corporate aircraft environment, and experience in managing and directing projects? If so, come soar with Dassault Falcon Jet and apply! Dassault Falcon Jet is building a state-of-the-art flagship Maintenance, Repair, and Overhaul (MRO) facility at the Melbourne Orlando International Airport (KMLB) in Melbourne, Florida. This facility will serve customers across North and South America and beyond, accommodating all current Falcon models, including the new ultra-long-range Falcon 10X, the largest purpose-built business jet, and will be capable of performing major maintenance and modifications on up to 18 Falcon models. We are hiring a full-time Customer Project Manager (CPM) in Melbourne, FL. The Customer Project Manager is responsible for monitoring schedules, budgets, personnel, and quality. This role provides business support to the maintenance operation prior to aircraft arrival; coordinates all customer requirements associated with planned work scope; serves as the single point of contact and maintains constant communication with the customer; ensures all customer issues are addressed through collaboration with operations; and provides timely and accurate invoicing to the customer for services provided. This position has the potential to dramatically impact customer satisfaction depending on how sensitive issues are handled and resolved. Job Duties and Responsibilities: Interprets and applies contract requirements and special programs, assuring that cost and selling prices are fair, accurate, and provide a reasonable profit to the facility. Drives the activities needed to meet commitments and monitors hours applied to the work scope to ensure alignment with proposals. Ensures milestones are achieved to keep the work scope on track and develops recovery plans when necessary. Communicates and collaborates with all interfacing departments to ensure smooth and efficient execution of the work scope and manages the Crew Chief. Formulates customer feedback and communicates new concepts regarding procedures, facility improvements, processes, and information to ensure customer satisfaction objectives are continually met. Monitors pricing and pricing policies, provides recommendations for program pricing issues, and supports the administration of warranty claims. Participates in pre-arrival, customer arrival briefing, and departure debrief meetings. Monitors the processing of the aircraft work order to ensure accurate and timely invoicing. Documents and coordinates work arising from debrief and/or inspection and maintenance of the aircraft. Greets aircraft upon arrival on respective shift and maintains the single point of contact for the customer on shift. Monitors work in progress and ensures adequate supervision is applied to each work project. Assists departments to ensure the aircraft is returned to the customer on time, on budget, free of discrepancies, and clean. Utilizes Siebel to document customer information. Requirements: Minimum of five (5) years of experience working in a corporate aircraft environment. Proven ability to manage and direct projects. Proven ability to organize, manage, and follow up on complex projects. Proven ability to work and communicate effectively with managers, supervisors, technicians, and customers in a business-like professional manner. Associate degree in a related field or equivalent. A & P license. #J-18808-Ljbffr