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CX Manager

Salary: 80.00 -  100.00
Posted: 02-02-2025
Category: Management Leadership
Wollongong City Council, 
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Job Description

At Wollongong City Council we have a steadfast commitment to creating an Extraordinary Wollongong. We are in an exciting period of transformation and focused on delivering exceptional services, infrastructure and facilities for our community.Our strength is the diversity of our people. Together our responsibility is to create an inclusive place where everyone is welcome, valued and belongs. We lead with courage, openness and curiosity. Our conversations and actions celebrate diversity, inclusion and belonging. Learn more about us here.About The Role The Customer Experience (CX) Manager leads Council's Customer Service team and is responsible for the development and implementation of customer experience improvement strategies, programs and initiatives in support of Council's Operational and Strategic Plans. The role is responsible for the ongoing development of a customer-centric culture across all levels of Council that has inclusiveness and accessibility at the core of every service.Key Responsibilities: Lead the Customer Service team in delivering exceptional customer experiences. Develop and implement customer experience improvement strategies. Foster a customer-centric culture within the Council. Ensure inclusiveness and accessibility in all services. Qualifications: Proven experience in customer service management. Strong leadership and communication skills. Strategic thinking and problem-solving abilities. Click here to view more detail / apply for CX Manager #J-18808-Ljbffr

Job Details

Salary: 80.00 -  100.00
Posted: 02-02-2025
Category: Management Leadership
Wollongong City Council, 

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