CX Reporting Analyst

Job Description

With our two market-leading brands,Creative Activation and Clemenger Field Marketing , we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and auditing. Clemenger Group is an endorsed Work180 employer of choice, recognised for our commitment to helping women thrive by raising workplace standards. Job Description About the Role: We’re on the hunt for smart, curious and ambitious minds to join our Customer Experience Team atCreative Activation, the retail marketing division of theClemenger Group . We are seeking aBusiness Analyst who specialises in Tableau to join our dynamic team to deliver and maintain robust, best in-class reporting solutions. In thisFull-Time role, you will be responsible for creating visually appealing dashboards and reports usingTableau. You will work closely with cross-functional teams to provide valuable insights and drive data-driven decision-making throughout the organisation. • Our ideal candidate will have a hunger to learn, have a passion for data, be obsessive over great work, have a flair for storytelling, love working with a variety of people, be self-motivated, passionate, and proactive. • You will strive to tell compelling stories through data visualisation, making complex information and data accessible and engaging for across all stakeholders. • We’re looking for curious, data-driven, smart minds that like to discover and challenge things for themselves. Naturally inquisitive, great with numbers you will be known not only for reporting, data & analytical prowess, but also for ability to communicate effectively and engage stakeholders. Benefits: Competitive salary package including superannuation Flexible working arrangements Central CBD office space, complimentary breakfast, daily snacks, a well-stocked drinks fridge, and end-of-trip facilities Great company culture, fantastic team environment that supports your data career journey. Tasks & Responsibilities: As a Business Analyst, you will play a crucial role in driving the success of our organisation by analysing complex business problems and providing strategic insights and recommendations. You will work collaboratively with cross-functional teams to analyse, design, and implement robust, best in-class reporting and data analytics solutions, insights, and storytelling across the entire business. You will collaborate with various stakeholders to identify areas for improvement, streamline processes, and drive efficiency across all business functions. You will strive to tell compelling stories through data visualisation, making complex information and data accessible and engaging for all stakeholders. About You: Bachelor's degree in Computer Science, Information Systems, or a related field Specialise in Tableau, with Tableau Certifications advantageous Expertise in creating visually appealing dashboards and reports using Tableau. Competence in analysing data sets, quantitative analysis, data mining, predictive modelling and creating data visualisations and data storytelling while maintaining a high level of data quality Proficiency in SQL, data prep, data modeling, scripting, and database management advantageous Enthusiastic and energetic team player Actively part of the Tableau Community Consumer or retail sales experience beneficial Excellent communication and presentation skills Professional Attributes: Strong Analytical Mindset: Ability to analyse complex business problems, identify underlying patterns or trends and translate data into meaningful insights. Detail-oriented: Strong attention to detail, ensuring accuracy and consistency in documentation, analysis, and design. Adaptability: Capacity to adapt to changing business needs, new technologies, and evolving industry trends. Effective Communication: Excellent written and verbal communication skills to convey complex technical concepts and solutions to non-technical stakeholders. Collaboration: Ability to work collaboratively with cross-functional teams, fostering a positive and productive team environment. Problem-solving: Proficient in identifying issues and developing creative, practical solutions to overcome obstacles and drive project success. Time Management: Ability to prioritise tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment. Initiative: Willingness to take ownership of tasks and projects, proactively seeking opportunities for improvement and innovation. Continuous Learning: Dedication to staying informed on industry best practices, emerging technologies, and professional development opportunities. Technical Expertise: A solid foundation in relevant technical skills and knowledge, including SQL, Excel, Tableau programming and system development methodologies. Ability to identify and respond rapidly to sudden changes in priorities and workload, to support business priorities. #J-18808-Ljbffr