Care Advisor

Job Description

About Us At Uniting AgeWell , we are dedicated to empowering older people to experience wellbeing, choice, and independence in their lives. We strive to ensure they feel valued as members of their community and have easy access to the services they need—whether at home or in a residential setting—to live the life they want. With services spanning Victoria and Tasmania, our team of 4,600 staff and 600 volunteers is committed to delivering high-quality care and support. Our workplace culture is guided by the BEST philosophy —Believe, Excel, Support, and Trust —and underpinned by our core values of Kindness, Respect, Integrity, Innovation, and Inclusion . These principles, along with our customer service charter and promise, shape everything we do. For more information, visit our website: Why join Uniting AgeWell? At Uniting AgeWell, we empower our staff to grow both personally and professionally while making a meaningful impact in their local communities. As part of our team, you’ll receive: Competitive Pay : Above Award hourly rates Salary Packaging Benefits : Up to $15,900 tax-free, plus an additional $2,650 annually for meals and entertainment Annual Leave Loading : Extra pay while on leave Career Growth : Access to education, training, and career pathway opportunities Employee Assistance Program : Confidential 24/7 support for you and your family Enhanced Parental Leave : Flexible options for parental leave Relocation Flexibility : Opportunities to work across Victoria and Tasmania within our extensive network Be part of a not-for-profit, values-based organisation that genuinely cares about its people and the communities we serve. With ongoing training and support, we’ll help you succeed in your role and build a fulfilling career. Join Our Team in Bendigo Uniting AgeWell's Loddon Mallee South Home Care program supports elderly clients to live safely and independently at home for as long as possible. We provide comprehensive ageing support and services across the Greater Bendigo Region , with offices located in both Bendigo and Castlemaine. We are currently looking to grow our team in Bendigo and are seeking our next Care Advisor to join us. This role may involve working from both our Bendigo and Castlemaine offices, as well as conducting regular in-home visits throughout the service area. If you’re passionate about making a real difference in your local community, empowering clients to maintain their independence and quality of life, and looking for a role where you can utilise your experience in Case Management while knowing you’re making a difference, this could be the perfect opportunity for you. About the Role As a Care Advisor , you will play a vital role in advocating for clients’ independence and quality of life through personalised care plans and packages. You will manage a caseload of clients, empowering them to live safely and independently in their own homes. Key responsibilities of the Care Advisor may include: Conducting regular in-home visits to assess and support clients. Performing initial assessments of prospective clients, identifying core needs, and providing recommendations or referrals. Developing, implementing, evaluating, and regularly reviewing personalised care plans in consultation with clients and their families. Collaborating with Care Organisers to coordinate services outlined in care plans. Liaising with healthcare providers, allied health professionals, social workers, and community services to ensure holistic care for clients. Overseeing care plan budgets to ensure services are delivered within allocated funding while maintaining high standards of care. Supporting effective client pathways through case discussions, case conferences, and feedback reviews, including incident management and complaint resolution. Maintaining accurate and up-to-date records of client assessments, care plans, and services provided. Contributing to teamwork and continuous improvement to enhance client outcomes. Actively seeking to understand client and family expectations, using a variety of communication strategies. Managing client finance information with accuracy and timeliness. Ensuring financial and administrative requirements of the program comply with departmental and organisational policies. For a full list of responsibilities, please refer to the Position Description: Care Advisor What We’re Looking For We are seeking a highly skilled and experienced Care Advisor who thrives in a dynamic environment and is committed to empowering clients to live independently in their own homes. Successful candidates will have: Extensive Case Management Experience (Essential): Proven ability to manage caseloads effectively, supporting clients with complex needs. This includes coordinating care plans, addressing individual client goals, and providing holistic, person-centred support. Proficiency in Care Planning and Implementation: Demonstrated expertise in developing, implementing, and evaluating personalised care plans that align with Consumer Directed Care principles. Strong Knowledge of CHSP and HCP: Familiarity with the Commonwealth Home Support Programme (CHSP) and Home Care Packages (HCP) , including funding models, service delivery, and compliance requirements. Strong Assessment and Documentation Skills: Skilled in conducting thorough client assessments, identifying core needs, and maintaining accurate, detailed records to support compliance and quality standards. Exceptional Communication and Interpersonal Skills: Ability to build trusted relationships with clients, their families, and a multidisciplinary team of professionals, ensuring seamless collaboration and service delivery. Strong Understanding of Safety Practices: Knowledge of safety protocols and compliance within the Aged Care or Health Sectors, ensuring high-quality and safe client care. A commitment to organisational values : Embodying the BEST philosophy—Believe, Excel, Support, and Trust . Mandatory Requirements: Driver’s Licence and Vehicle : A valid Australian licence and a roadworthy vehicle with comprehensive insurance. First Aid & CPR : Current certifications or willingness to obtain. Working with Children Check (Employee) National Criminal Police Record Check or NDIS Worker Screening Check Annual Vaccinations : As per organisational policy. Australian Work Rights How to Apply: To apply, access the position description hereCare Advisor to determine if this role is the right fit for you. Submit your application by clicking 'Apply'. For inquiries, please contact . We strongly encourage applications from Aboriginal and Torres Strait Islander peoples. Only shortlisted candidates will be contacted, and the position will be filled once the ideal candidate has been selected. #J-18808-Ljbffr