Care Operations Manager

Job Description

Add expected salary to your profile for insights Are you passionate about making an impact in the lives of others? As the Village Care Operations Manager at Anglicare's Castle Hill site, you will have the incredible opportunity to lead and enhance our care services, ensuring our residents receive the highest quality, person-centred care. You will lead with heart, fostering a culture of service excellence and inspiring your team to deliver compassionate and exceptional care. Collaborating closely with a multidisciplinary team, you will ensure compliance with aged care standards and continuously improve our services. Building a close-knit, resident-first culture is at the core of this role. By engaging with residents, families, and healthcare professionals, you will create a safe, supportive, and thriving community where everyone feels valued and cared for. Join us in making a meaningful impact and creating a vibrant, caring environment for our residents. Your leadership can transform lives! Why You'll Love this Job: Resident-Centred Care: Ensure all residents are treated with dignity and respect, overseeing care forums and service quality. Clinical Excellence & Compliance: Partner with Registered Nurses, allied health professionals, and external agencies to deliver outstanding care while meeting aged care standards. Leadership & Team Development: Mentor, recruit, and manage an interdisciplinary care team, fostering a high-performance culture. Operational Efficiency: Streamline care operations, resource allocation, and service delivery to optimise efficiency and meet key performance targets. Family & Stakeholder Engagement: Communicate transparently with families and lead case conferences, ensuring trust and alignment in care planning. Continuous Improvement: Identify areas for improvement in care delivery, policies, and processes, ensuring best practices are implemented. Who We're Looking For: You are a compassionate, strategic leader with a passion for delivering high-quality, resident-focused care. Your ability to engage stakeholders, lead teams, and drive operational excellence will ensure a thriving, supportive community for residents. Leadership & Influence: Strong experience managing teams and fostering a collaborative, values-driven culture. Clinical & Care Expertise: Deep understanding of aged care regulations, compliance, and evidence-based care practices. Operational Excellence: Ability to drive efficiency, optimise service delivery, and exceed care quality benchmarks. Strong Stakeholder Engagement: Effective communicator with the ability to build trust with residents, families, and care teams. Qualifications: Bachelor's degree in Nursing or a related field, with current registration as a Registered Nurse (RN). Proven experience leading care operations in aged care, healthcare, or a similar clinical setting. Experience in team leadership, workforce planning, and performance coaching. Familiarity with aged care regulations, compliance, and best practices. Proficiency in care management systems (e.g., iCare) and technology-driven care solutions. Why Join Us? Supportive Environment: Work in a flexible, supportive setting that allows you to do your best work. Career Growth: Enjoy opportunities for professional development and career progression. Exclusive Benefits: Access discounts at over 400 retail, accommodation, and entertainment venues. Wellbeing Focus: Benefit from regular supervision, mentoring, and a comprehensive induction program. Fitness Perks: Get discounts to over 800 gyms for you and your family with Fitness Passport. Tax Advantages: Take advantage of salary packaging options as a not-for-profit organization. Positive Culture: Thrive in a fun, supportive, and engaged team environment. If you require further information about this opportunity, please email our Talent Acquisition Partner. Aboriginal and Torres Strait Islander candidates are encouraged to apply. Anglicare - Jesus Christ honoured, lives enriched, and communities strengthened Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance of child abuse Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; closing date is subject to change without notice #J-18808-Ljbffr