Care Partner (Case Manager)

Job Description

$38.42 - $45.34 p/h + super + salary packaging Great organisational culture and supportive team environment Salary packaging opportunities Paid Parental Leave for eligible employees Paid Birthday Leave - enjoy a paid day off on your birthday Work flexibly (we do our best to accommodate your individual needs and recognise that good work can be done in many ways) Discounted gym membership Employee Assistance Program to help support you through life’s challenges Paid training and continuous learning and development opportunities We have created a culture of collaboration, where our table is round About the role As a Care Partner, you will enhance the quality of our clients’ experience while promoting their health, wellbeing and continuity of care. You will be working collaboratively with clients and key stakeholders to provide comprehensive assessments and individualised case management. You will play a key role in promoting the client’s goals and wellness outcomes. What will this look like on a day to day basis? You will be: Conducting HCP assessments and reviews with clients and their families / representatives in accordance with the HCP guidelines; Actively seeking new clients to expand our client base and support business growth; Networking, attending industry events and generating leads as well as collaborating with Comlink’s marketing and customer engagement teams; Engaging with potential clients, and helping them to understand our products, services, and value proposition; Maintaining high quality assessment and care planning documentation; Fostering respectful relationships with clients to fully understand their needs and ensure our services are reflective of person centred practice and the Aged Care Quality Standards; Providing comprehensive case management, ensuring the day to day wellbeing of our clients through case work, advocacy and planning; Working collaboratively with other team members, community organisations, allied health providers and service agencies to ensure the best outcome for the client and their care; and Managing client feedback and complaints regarding service delivery in line with internal policies and ACQS requirements, undertaking remedy actions to address issues. Other things you might like to know: Some travel required (kilometre reimbursement offered); and Fully paid compliance checks offered, including NDIS Worker Screening. What skills and experience do you need to be a Care Partner? This position is best suited to someone who: Has a qualification in Community Services, Human Services, Health Sector Management, Aged Care and/or Clinical background (Minimum Diploma) and ideally a minimum of 3 years’ experience in the industry Is relatable and engaging with highly developed interpersonal skills, communication skills and emotional intelligence A proven ability to build strong relationships, connect with internal and external stakeholders and balance an outgoing nature with empathy and understanding Has a demonstrated understanding of the Aged Care reform, Aged Care Standards, the sector and people who are aging in the community Is experienced in case management preferably within the home and community care sector with advanced knowledge of person-centred care Has experience in service development, and driving continuous quality improvement and practice and service excellence aligning to Aged Care Quality standards How to apply Be creative! Be fun! Be real! This is what your cover letter is for… to share with us who you REALLY are! We care more about who you are as opposed to what you are on paper. What’s your superpower and what value will you bring to our team? You already know the answer, so tell us. We are looking for someone very special to join the Comlink Australia team. If you think you have what it takes and you’re ready to step into your purpose… then APPLY TODAY!! Applications close 4th February 2025 Who we are Comlink Australia has cultivated a culture where people feel included, supported and respected. And we know how to have fun! When you are surrounded by like-minded people with a shared vision that makes for a pretty awesome place to work. We are on a mission to become Australia’s most trusted home and community care provider. We empower our people to enrich the lives of our clients every day and support them to age well and live independently at home longer... and that’s a great place to be. We choose to look beyond how things are, to how much better they can be. And we are inviting you to become part of our community. We would love to introduce you to our values… Our values are unique, like us. They were developed by our people and speak to who we are as an organisation. They help to define our culture and are the guardrails by which we think, act and make decisions. These are our values: Our table is round - we are one team, where every voice matters See the human - we leave our egos at the door and see people as people first The right way, and again – we are committed to continuously improving to achieve the best possible outcome Brilliantly bold – we own our decisions and learn from our mistakes Make a little magic – our clients are at the heart of all that we do! Do you want to work for a company that lives and breathes these values? We foster an inclusive equal employment opportunity culture, celebrating diversity in all its hues. We invite individuals from diverse backgrounds, the LGBTI community, those with disabilities, and all walks of life to apply. We believe in a tapestry of ethnicities, nurturing mutual respect and understanding. #J-18808-Ljbffr