Care for Customer Specialist

Job Description

Select how often (in days) to receive an alert: Care for Customer Specialist Department: National Business Centre Division: Australia Commercial Location: Docklands About Us Business banking at ANZ is about relationships. It’s how we anticipate and support our customers’ needs, whether they’re starting, running or growing their business. We’re growing our close-knit Melbourne team of customer care specialists who use their great customer service experience to support our small and medium sized customers. Working from home and from the office, they connect with customers via phone to understand their needs and provide transaction banking and working capital solutions. About the Role This is a great opportunity for people with very strong customer service experience from hospitality or retail, looking to kick start a new career with lots of future opportunities and work sociable hours.Experience in banking isn’t essential to be great in this role. Successful candidates will complete a Commercial Banking induction program to meet their team and get up to speed. What you need to bring are great customer service experience, a good commercial acumen and the drive to build a new career. Role Location: Hybrid working from home and 833 Collins Street, Docklands VIC 3008Role Type: PermanentWork Schedule: Full Time What will you bring? To grow and be successful in the role, you will ideally bring the following:Genuine passion for helping business owners start up, grow and run their business Strong customer focus and ability to understand customer needs and provide an end-to-end solution Ideally have a track record demonstrating excellent results working towards targets Phone-based customer service would be highly regarded Ability to understand a wide array of products and complex situations You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods. To find out more about working at ANZ, visit . You can apply for this role by visiting ANZ Careers and searching for reference number 86437. Job Posting End Date #J-18808-Ljbffr