Cartel Concierge / Front Desk Customer Service - Morayfield

Job Description

Cartel Concierge / Front Desk Customer Service - Morayfield At Fitness Cartel Australia, we’re more than a gym – we’re an exciting and fast-growing brand with plans to expand from 14 to 60+ clubs by 2029. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires. The Role : In this highly important role, you'll be the first face our members see when they enter the Club. Whatever a potential or existing member needs, you will assist them with your heartfelt professional service, providing every person who walks through the doors with electric experiences with every interaction. This is a diverse role that will have you switching from greeting members personally to answering the phones, making protein shakes, and selling our retail products on the shelves. Key Responsibilities: Greet everyone and serve customers at both the front desk and café. Answer calls, handle queries, and listen to complaints, directing the member to the relevant manager if necessary. Utilise the computer and our various software systems to look up member details, create access key tags, process purchases, and assist members with booking classes. Assist parents with booking their kids into Kid's Cartel where needed. Learn about our supplement and apparel range to execute supplement and apparel sales to members. Maintain venue cleanliness ensuring the reception/café area is always neat and tidy, the supplement shelves are stocked sufficiently, and the apparel is precisely displayed. Perform opening and closing duties in a timely manner. Follow directions, prioritise, and complete tasks in a timely manner. Perform other related duties. What you’ll need to succeed : Previous customer service experience with excellent communication skills. A "can do" attitude with a thirst for learning and ambition for growth. A passion for health and fitness and eagerness to work in the industry. Be reliable, proactive, punctual, professional, and well-presented. Have a strong work ethic. Show initiative, be highly motivated, and an adaptable team player, with the ability to multitask. Computer literacy and ability to learn new systems. Communicate and uphold policies and procedures of the business to customers and staff. Hold a current First Aid and CPR Certificates (or willing to attain). Have flexibility to work hours suitable for the operations of a gym (Shift schedules are provided in advance). Have Australian working rights. What we'll offer you in return: A Thriving Culture: Be part of the fitness industry’s most exciting and rapidly expanding brand. Career Growth: Opportunities for training, development, and advancement through our Future Leaders program. FREE gym membership to all Fitness Cartel locations. Access to Merse Wellness Spas at discounted rates. Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more. How to Apply: Click ‘APPLY’ to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you can bring to our team. Applications will be reviewed as received, so don’t wait—apply today! Note: Only candidates meeting our selection criteria will be contacted. No agencies please! About us Fitness Cartel, where our relentless pursuit to be the best version of yourself isn't just a motto—it's a way of life. With an ambitious expansion plan to open 60 health clubs by 2029, we're on a mission to provide the best facilities, customer service, and atmosphere in the industry. Our clubs offer a vast range of services, including Reformer Pilates, a comprehensive weight zone, a dedicated cardio zone, and cycle studios, ensuring a holistic fitness experience. We cater to a diverse community, from fitness enthusiasts to families, offering child-minding services to support parents on their fitness journey. Whether you're a fitness professional looking to advance your career or someone passionate about starting their fitness journey, Fitness Cartel welcomes you to be part of our growing family. #J-18808-Ljbffr