Case Management Associate

Job Description

Case Management Associate Apply locations Melbourne time type Full time posted on Posted 4 Days Ago job requisition id R000070885 About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — Case Manager Associate – St Kilda Road Melbourne, VIC The Opportunity At Toll, you will contribute by supporting our case managers in their work to relocate Australian Defence Force (ADF) members and their families across Australia. Our case management teams strive to ensure that all ADF members experience a superior relocation. As a case management associate, you will be expected to deliver superior administrative support and excellent customer service to internal stakeholders. Primary Accountabilities: Customer focus: building strong internal customer relationships. Communication effectiveness: communicate effectively and concisely. Flexibility and adaptability: maintain effectiveness when experiencing major changes in work tasks or the work environment. Learning agility: assimilate and apply new job-related information in a timely manner. Teamwork: collaborate and support the team environment. Situational judgement: ability to identify and take the most appropriate action in workplace situations that generate positive outcomes. Accountability: hold self and others accountable to meet commitments. About You: Previous administrative experience, preferably in a large service-oriented organization. The ability to build and maintain effective working relationships with team members and stakeholders in a dynamic operations center environment. Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders. Strong attention to detail and time management skills. Proficiency in all Microsoft applications. Mandatory: Must be an Australian Citizen or Permanent Resident Benefits: Flexible work options available. Supportive team environment. Full training provided. What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity to be curious, ask the right questions, and build meaningful connections. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn, we encourage you to apply anyway. We value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly, please talk to us. To find out more about us visit You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical. #J-18808-Ljbffr