Case Manager | Brisbane, AU | Hybrid

Job Description

Case Manager QBE InsuranceBrisbane, AustraliaPosted: 3 days agoType: Hybrid JobEmployment: PermanentCompetitive Primary Details Time Type: Full timeWorker Type: EmployeeLocation: Brisbane, QLDType: Permanent, full time The opportunity We currently have opportunities for a Case Manager to join our QLD Compulsory Third Party Claims team. As a Case Manager, you will play an integral part of our QLD CTP Claims business by taking pride in delivering an exceptional customer experience at every touchpoint. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges. Your new role This role focuses on our ability to intervene with empathy in an injured person's claim experience, to facilitate services they need to get the best possible recovery from their injury following a motor vehicle accident. The QBE Case Management model involves guiding and providing support to people throughout their recovery, liaising with essential external stakeholders in the claim such as doctors, treatment providers, and solicitors to help support the injured person through the claims process while working in a fast-paced and dynamic environment. About you Experience in Insurance claims - CTP claims or personal injury is ideal Be customer-focused, caring, and empathetic over the phone Be resilient, decisive, and empowered Ability to find solutions and create plans to address challenges Ability to prioritize work effectively About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner. And our people will be at the center of our success. We're proud to work together and encourage each other to enable resilience for our customers, our environment, our economies, and our communities. Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee, you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximize retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners APPLY NOW and let's make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police, and credit checks through our online provider as a condition of employment. QBE recognizes the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements, or you would like to connect with one of our networks please contact us at Application Close Date: 22/08/2024 11:59 PM Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr