Case Manager - Journey to Social Inclusion (J2SI)

Job Description

Number Of Positions Available 1 About Us The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Why This Role Matters Journey to Social Inclusion is a case management service for individuals experiencing long-term homelessness in Melbourne, focusing on housing, quality of life, and community connection. It offers intensive, individualized support for up to three years, with a model that includes case management, housing access, trauma-informed practice, and skills development. Delivered by a consortium of organizations, it is funded by the Victorian Government’s Early Intervention Investment Fund. We are seeking a compassionate and motivated Case Manager to be involved in long-term case management and service coordination, ensuring high-quality, goal-oriented support for clients in line with TSA’s values and funding requirements. About The Role This is a permanent full-time position based in Geelong. Salary and conditions are in accordance with the Grade profile SCHADS Award level 5. Key Responsibilities Manage caseload and provide intensive support, service coordination, and advocacy Build and maintain professional relationships with clients using assertive engagement techniques Coordinate case conferences, support, and exit planning with referring agencies Apply Case Management and Trauma-Informed Care Frameworks Monitor program progress, outcomes, and maintain accurate client records Collaborate with ACCO and First Nation Workers for culturally safe support Commit to continuous quality improvement and TSA’s Strategic Plan Maintain links with TSA services and J2SI consortium partners Ensure alignment with national and state strategic plans and the National Homelessness Stream Model of Care Support J2SI research, build relationships with local agencies, and attend network meetings Implement continuous quality improvement (CQI) initiatives and enhance trauma-informed care practices. Essential About You: Appropriate degree qualification relevant to the delivery of community services e.g. Social Work, Psychology, Occupational Therapy or equivalent. Candidates with Diploma qualifications and outstanding relevant experience may be considered. Demonstrated experience in case management (anticipated likely 1 year of recent experience). Relevant experience working in the community service sector. Proven ability to restore relationships with people experiencing vulnerabilities and history of complexities in areas such as adult homelessness, alcohol and other drugs, mental health, disability, and family violence. Ability to work effectively in an outreach capacity. Sound knowledge of various theoretical frameworks and strategies applicable to working with clients with complex needs. Proven ability to effectively manage challenging behaviours and respond to crisis situations. Ability to participate collaboratively and constructively within teams of peers, staff, and other stakeholders, as well as initiative and effective personal judgement when working alone. Strong alignment to TSA Values A current and valid Working with Children’s Check A valid Victorian Driver's license. Desirable Experience in assisting clients to navigate different service systems to meet their needs. Knowledge of recovery principles and the ability to apply them in broader casework practice. Knowledge and skills to work assertively with clients. Specialist experience in a mental health and/or drug and alcohol setting. Knowledge of trauma-informed practice What We Offer As a registered NFP we offer our eligible employees real and meaningful benefits such as; NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) Health, fitness and financial discounts / benefits; Paid parental leave - 12 weeks Staff store discount Up to 8 weeks leave per year through our purchase leave scheme Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity Purpose driven career with positive social and sustainable outcomes Employee Assistance Program - Independent confidential counselling service; Opportunity for career development; An inclusive culture of dedicated, passionate and professional team members Chaplaincy services Positively supporting and impacting the lives of others through your career contribution How To Apply We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role. Applications will close as soon as a suitable candidate is secured. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration. #J-18808-Ljbffr