Case Worker - Community Programs

Job Description

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity. About the role Provide Caseworker support across a number of Red Cross Community Program Portfolios. Provide individualised support to clients to identify strengths and needs whilst assisting in setting and attaining identified goals. Work with other agencies and organisations in a collaborative approach to source appropriate support for clients. The Homelessness Services Hub provides planned, time-limited and solution focused support to individuals and families who are home or at risk of homelessness. We work collaboratively with specialist and mainstream services in the Townsville area to make a significant and meaningful impact on ending homelessness together. Services include: Initial assessment and response to immediate needs Accommodation assistance and advocacy Risk and safety planning Advocacy and assistance to access housing and specialist services Support to access mainstream services What you will bring? Provide quality casework support which identifies key client strengths, needs, resources available to meet those needs and the methods to assist the client to achieve meaningful change and self-agency. Conduct holistic assessments of complex client strengths and needs using the Strengths and Needs Assessment Framework (SANAF), and other risk assessments (this can include complex mental health and child protection risk assessments) and develop and implement appropriate case plans and safety planning. Maintain updated sector referral pathways for reference by Red Cross people. Ensure client records are accurate and up-to-date and adhere to policies and procedures – both administration and financial. Ensure programmatic and contractual compliance requirements are met through adherence to relevant policies and procedures and providing regular and ad hoc reports in line with reporting requirements. A current Working With Children’s Check and Drivers Licence is a mandatory requirement. Why work with us? Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability. Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have. Benefits that act for you, while you act for humanity Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave. Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs. Work/Life Flexibility: You can access flexible working arrangements, paid ‘Me’ day just for you and a wide range of other paid leave options. Career development: Access to ongoing learning, training, and development courses. Further information This role is covered by the Social, Community, Home Care and Disability Services Award – Level 4. For additional enquiries, please contact Jessica Kennedy on 0414 848 861 for a confidential discussion. Applications close: Monday 31st March 2025. Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier. Job Ref #: 11880 Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities. Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more. #J-18808-Ljbffr