Catering & Customer Care Consultant

Job Description

At EatFirst, we believe in the power of great customer service. Our goal is to provide a consistent, best-in-class experience to our clients. Apply to join our Customer Care Team at EatFirst as a Catering Consultant to help provide outstanding service to our customers. In this position, you will be responsible for maintaining an excellent, seamless customer service experience for our clients by leveraging the EatFirst technology, our great processes, and our customer and vendor relationships in the best possible way. EatFirst's Customer Care Consultants work closely with external stakeholders such as clients and vendors. In addition, you liaise with our internal Sales Team as well as our Partner (Supplier) Management Team to ensure that we provide excellent service levels while constantly improving our offering. This role is a unique stepping stone into the tech and startup world. You become part of a successful Customer Care team and you have many opportunities from here to grow your career to the next level, may it be at EatFirst, in our industry, or in the tech space. As EatFirst's Customer Care Consultant, you will be responsible for... The customer care team’s top priority is to ensure the best possible experience, by delivering speedy, high-quality, and personable support. Provide solutions for our customers through consultation and upselling to suit the customer’s needs and budget. Respond to customer service issues fast. Maintain accurate records and document all your activities, discussions, and resolutions. Maintain strong and positive relationships with internal and external stakeholders. Thrive off finding solutions for our clients. You will delight our customers with professional, friendly, compelling support they can't help but tell their colleagues about. Oh, and did we mention there are no weekends? Your work-life balance has never been better. Our ideal candidate has… A minimum of 2 years of proven experience in a customer service/customer care/call center position. Proficiency in Microsoft Office and customer service software. General experience with helpdesk/ticket management software. Outstanding written and verbal communication skills, that help you to make our stakeholders feel supported in all situations. Prioritization skills, good time management, and self-motivation as you tackle the tasks ahead of you. Unlimited patience and calmness when things are stressful around you. Proactivity and being able to anticipate issues. Experience from working in a fast-paced environment. The following superpowers are nice to have… Passion to continuously challenge the status quo. Experience in corporate catering or event catering. Experience in event planning and management. Lastly, you are coachable and always eager to improve your skills. You will work closely with... Customer Care Manager Partnership Relations Team We offer… ... a Career with a Purpose Grow your career with the market leader and innovation champion of its industry. Work with an incredibly supportive and high-performing team. Help to shape how offices order food and provide a great experience to their staff. Have an impact on small, family-owned businesses in the food industry. ... Compensation with Benefits Attractive salary package. Paid parental leave benefits. Birthday leave. Referral bonus for new hires. … an Upbeat Office & Team Culture Work in a creative, pet-friendly office with an inspiring vibe. Balanced hybrid working model. Frequent team lunches, food samples, and snacks. Monthly team events. Diverse, open, respectful, and upbeat company culture. … and much more. About Us EatFirst revolutionizes how the corporate world orders food for offices. Our innovative corporate food management platform connects our clients with the best food providers such as corporate caterers, restaurants, and snack & drink suppliers. Our purpose is to provide a best-in-class ordering experience by pairing cutting-edge technology with excellent customer service. That enables our clients to keep their staff happy, engaged, and energized at the workplace while supporting small businesses. For more than 20 years, we have been working hard for the trust of our clients. It all started in Down Under. Our growth, however, has taken us all over Europe and most recently to Singapore and New Zealand. At EatFirst, we pride ourselves on being an inclusive and diverse company. We recognize that all different types of people have the potential to be successful here at EatFirst. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. EatFirst makes hiring decisions based solely on qualifications, merit, and business needs at the time. Seniority level Entry level Employment type Full-time Industries Food and Beverage Services #J-18808-Ljbffr