Centre Manager (Flexible Solutions)

Job Description

Centre Manager (Flexible Solutions) Apply remote type On-site locations Box Hill, VIC time type Full time posted on Posted 2 Days Ago job requisition id REQ405373 JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. What this opportunity involves: Based at 990 Whitehorse Road, Box Hill on a full-time basis, this position will report to the Area Manager. You will be responsible for delivering the high performance and standards expected of this business and co-working space. The principal role objectives are to attract and secure the best-fit companies that match our space and community concept aspirations, deliver outstanding value-add service to our customers and deliver financial performance to meet the business objectives of our client and JLL. An overview of the role: In collaboration with others, find, qualify, and convert leads who are looking for office space and desks Organise business development opportunities including, but not limited to, marketing, online media, events, partnerships and more Manage the sales process to ensure occupancy and revenue targets are achieved Develop and manage a program of relevant and engaging content-based events Design event formats and customer engagement series programs, aligned with the objectives of the space Act as the principal point of contact to represent the business to the client and the community Assume principal responsibility for business financial performance, accounting and reporting Consistently demonstrate excellent customer service Achieve annual business objectives and other key performance indicators Oversee and contribute to the development of community curation targets Manage all on-site operations through building management and local vendors Maintain relationships with third-party suppliers and local businesses Assume primary responsibility for allocated account code management Contribute to ensuring the delivery of financial compliance and objectives Create the annual and monthly client reports Hire and train the on-site team to assist customers with day-to-day needs and business support Conduct team member annual performance reviews Sound like you? This is what we’re looking for: Experience in management and operation of flexible space, co-working, or serviced office business is highly desirable. Experience in a direct sales environment, particularly in flexible/co-working or office leasing, is preferred. Team leadership and management experience is desired Strong analytical and reporting skills, with attention to detail and accuracy, are necessary Sound understanding of digital, social, and technology aspects is important. Ability to build rapport quickly with clients, colleagues, and customers is crucial Versatility and ability to manage a range of work streams simultaneously is necessary Ability to demonstrate commitment to customer service standards is required Agile and flexible approach to work is expected Demonstrable experience of operating independently is important Understanding of feedback cycles and the ability to motivate oneself and colleagues to excel is necessary Ability and willingness to learn and grow in the role is essential Advanced skills and competency with MS Office Suite is essential, along with some experience in CRM and billing software packages. What you can expect from us: You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability. Interested candidates, please apply following the link below quoting job reference number AFREQ405373 Location: On-site – Box Hill, VIC If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! #J-18808-Ljbffr