Chief Client Officer

Job Description

Be part of the Leadership Team within a Global firm Key strategic and business improvement role working closely with the CEO Attractive Employee Benefits & Workplace Flexibility At Aon, we understand the importance of having flexible work practices to allow our colleagues to be their very best. We offer Hybrid work solutions which allows our colleagues to work from their place of choice, in conjunction to the local Aon and HIA offices. Of course, flexibility goes beyond just the place of work and we are all for it. We call this Smartworking! The Opportunity: Due to continuous growth and a strong strategic roadmap, we are currently seeking a Chief Client Officer to accelerate growth within our HIAIS business. The Chief Client Officer will play a lead role in our strategic initiatives in the Product/Cross-sell/Retention areas by developing and implementing improvements for both clients and colleagues in our servicing model for SME and Large clients and continually improving our teams’ risk and product capability and bringing the best of Aon to ensure we consistently provide full risk management support to our clients. Key responsibilities will include: Provide innovative and proactive approach to product offerings, coverage and delivery channels Identifying N2E opportunities in the housing industry and create and execution of campaigns alongside Subject Matter Expert and Marketing Review current process for retention, review, and benchmark against best practice in Aon Ensure transition to online Renewals is seamless and contributes to improved retention rates Identifying thought leadership opportunities and webinars on an industry wide basis and creation and execution of campaigns alongside Subject Matter Expert and Marketing Strategic involvement in new business opportunities and placement of large, complex accounts and support to State Managers on placement with existing large clients if and when required Strengthening technical and sales capabilities across HIAIS to ensure the best advice and service is being delivered to clients Assist in an Operations perspective to review the process of how we offer and cross sell products to ensure that appropriate products are being offered consistently to clients About You: We are looking for an enthusiastic & highly motivated person who is also able to make sound business decisions, driven to achieve goals, have a strong client service focus, maintain a high level of attention to detail as well as possess strong communication skills. Having experience in a strategic and commercial focused business, a proven track-record in managing, and growing, revenue through sales and service channels. We are searching for someone who is a strategical thinker and has a real passion for growth and improving our client service and experience, has a strong technical understanding of general insurance whilst having the ability to engage and influence executive stakeholders. About Us: HIAIS is a joint venture partnership between HIA and Aon, the unique strength of these two industry leaders has led to the success of HIAIS for over 3 decades. This strategic partnership delivers unparalleled knowledge and expertise to advise on risk requirements to the building industry and has enabled HIAIS to design products with specific and comprehensive cover to best protect our clients and their businesses. We’re a team of authentic and smart individuals focused on providing exceptional value to our clients and our local communities. Meaningful and genuine relationships are at the heart of our business success, and we’re proud of our positive impact. Here at Aon, you’re always more than just a job title. We encourage and support you to expand your knowledge and grow alongside some of the best people in the business – in Australia and throughout our connected global networks. How to apply: Please submit your up to date resume and cover letter with relevant experiences. Aon is committed to creating a winning and inclusive culture with growth and development opportunities for everyone. Diversity is the foundation on which we have built our world-class organization, unparalleled in delivering distinctive value through the work we do. We embrace an inclusive culture where our people trust each other, respect diversity and share ideas freely. #J-18808-Ljbffr