Claims Advisor
EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their... more info
Description We are looking for a full-time Claims Advisor with experience in all lines of financial and professional lines insurance to join the Australian Claims Team. This role can be based in Melbourne, Sydney, Brisbane, or Perth and may require occasional interstate travel based on client and business needs. In this role, you will provide claims advocacy for national clients by offering technical advice and support throughout the claims process. This includes commercial settlement negotiations directly with the carrier(s) on risk and creative problem-solving. You will act as an advocate for all Financial Lines claims classes, including professional indemnity, cyber liability, management liability, employment practices liability, medical malpractice, Directors & Officers, Warranties & Indemnities, and statutory liability. The Role Manage a portfolio of claims across Financial lines Provide advice, reporting, and support to clients in negotiating and settling losses, partnering with the client advocate broker as needed Work with and guide client advocate brokers to manage clients’ expectations throughout the life of a claim Meet with clients and prospective clients to demonstrate claims management expertise Negotiate on behalf of clients with insurers and/or insurer-appointed representatives (e.g., panel lawyers) Engage with all relevant parties to resolve coverage disputes Provide claims advice for specific Finex classes/industry-specific clients and internal stakeholders Conduct or cooperate with claims reviews (online/onsite) and periodic legacy claims audits/reviews Provide claims-specific inputs to client tender processes (Request for Proposal), working with the client advocate and meeting with prospective clients as required Collaborate with the Financial Lines claims leader and team members to support the management of client claim portfolios and further develop skills and expertise Contribute to claims thought leadership Qualifications The Requirements Law Degree or equivalent formal qualification would be highly regarded but is not a prerequisite Cert IV in general insurance and Diploma qualification (or equivalent experience) would be highly regarded but is not a prerequisite Holder of all regulatory licenses, permissions and technical or other requirements applicable under local legislation Seeking highly organised, detail focused individual who takes pride in their work Knowledge of insurance regulations, guidelines and legislation Excellent communication skills (both verbal and written) Strong ability to build and manage relationships Sound ability to facilitate training and presentations Proficiency in Microsoft Office and Outlook Some travel will be required, and you are required to have a valid and appropriate driver’s licence #J-18808-Ljbffr
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