Claims Consultant - Retail Income Protection Claims

Job Description

Full-time Company Description Welcome to This Australian Life. At TAL, we support our people to live their best lives with benefits that enhance work-life balance, career growth, and wellbeing. Join our high-performing, customer-focused Claims team and help Australians navigate their life insurance claims journey with confidence. Annual salary reviews + bonus Hybrid - mix of working from home and in the office Wellbeing resources – support for your physical, mental, and financial health Access to fully equipped modern on-site gym and fitness classes (Yoga, Pilates and HIIT) End-of-trip facilities (showers, lockers, bike storage) At TAL, we believe in belonging, collaboration, and recognition. We thrive on in-person connection to strengthen relationships, innovate, and solve challenges together. Job Description As a Claims Consultant, you’ll play a critical role in our Retail Life Claims team, guiding customers through life insurance claims with care, expertise, and efficiency. What will you do Independently managing a portfolio of life insurance claims end-to-end Assess, analyse, calculate and finalise claims payments Active engagement of external treating doctors, rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customer Provide exceptional customer service in accordance with our philosophy, policy and claims procedures Participate in case conferences, peer case discussions, and instructing third party service providers Qualifications Diverse backgrounds welcome – Nursing and allied health, (physiotherapy, chiropracting, remedial massage or sports injury, psychology), or finance, legal, or accounting experience to deal effectively with financial planners and self-employed individuals Or a Background in Income Protection claims, TPD claims, Group Life Customer-focused mindset – Strong communication, empathy, and decision-making skills Passion for guiding recovery – Experience in rehabilitation, return-to-work programs, or crisis management High Attention to detail – Ability to navigate complex processes with precision Curious and growth-focused – A commitment to continuous learning and professional development You’re accountable, resilient, and solution-focused — always striving for the best outcomes for customers and partners. We’re looking for talented individuals with the relevant transferable skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians. Additional Information TAL is one of Australia’s leading life insurers, committed to inclusion, diversity, and career growth. We’re proud to be: Employer of Choice – Recognised by the Workplace Gender Equality Agency Diversity Champions – Member of Diversity Council Australia & Australian Network on Disability We welcome applications from Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, and the LGBTQIA+ community. Need adjustments during the recruitment process? Let our team know. Ready to make a difference? Apply now and be part of TAL’s leading Claims team! #ClaimsConsultant #LifeInsuranceJobs #CustomerCareers #HybridWork #InsuranceJobs #LI-Hybrid As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. Doing the right thing Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility. #J-18808-Ljbffr