Claims Consultant - Retail

Job Description

We are investing in the Claims Consultants of the future. Unique opportunity to build your career in Life Insurance. Paying claims is the most important thing we do. We recognise that when our customers come to us with a claim, they’re setting out in a direction they didn’t expect. As the experts, our Claims team offers guidance and support, and does all we can to get our customers on a path towards their best possible life. We help them navigate something they’ve probably never experienced before, and we make sure we’re providing clarity and certainty every step of the way. We consider Claims Management to be a professional discipline and we are committed to the professional development of all our people. About the Opportunity TAL recognises the increasingly challenging market in obtaining and placing experienced Claims Consultants to coincide with the needs of the business. We are embarking on an exciting new initiative to build a Foundation Program to develop our Claims Consultants of the future. Our Foundation teams will be seeded with new Claims Consultants every six months. This is a unique opportunity to bring your desire for helping people when they are in their greatest need to TAL; here we are passionate about helping more Australians keep living the life they love; we want everyone to be able to live as healthy and full lives as possible, because that’s what living this Australian life is all about. Within our Retail channel, we support customers who have obtained their life insurance with the support of their adviser. Accordingly, we may interact with both Customers directly and/or their adviser as part of their claims journey with us. What Will You Be Responsible For? You will form part of the Foundation team and in your first 6 months participating in the program, you will receive dedicated training and support to achieve your first claims delegation within that time period. In your new role, you will: Independently manage a portfolio of life insurance claims end-to-end. Assess, analyse, calculate and finalise claims payments. Engage actively with external treating doctors, rehabilitation consultants as well as in-house medical and legal specialists to deliver timely outcomes for our customers. Provide exceptional customer service in accordance with our philosophy, policy and claims procedures. Participate in case conferences, peer case discussions, and instruct third-party service providers. What Are We Looking For? We’re looking for talented individuals with the relevant transferable skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians. The various backgrounds we are open to, though not limited, are noted here: Nursing and allied health, such as physiotherapy, chiropractic, remedial massage or sports injury; Counselling or psychology; Accounting, legal, finance and tax professionals; Background in Income Protection claims, TPD claims, Group Life claims assessing/management. Your key skills may include: The ability to build rapport and empathy with customers during difficult times. Experience helping the customer return to work or their best life. A strong customer and key stakeholder focus with sound communication & decision-making skills. An innate curiosity and passion to continue to learn. A high attention to detail. Experience with supporting people through crisis management, rehab or recovery. Experience in legal, tax, finance or accounting to deal effectively with financial planners and self-employed individuals. You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems. Important to Us Every Australian life is different. And we know the value of having different people from all walks of life with varied points of view. Work is a big part of life, and we work hard to make it one of the best parts. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers. We don’t just say it; we do it. We want to grow with you. Achieve with you. And support you to do your best work. We’re always looking for people who want to go further with us. Doing the Right Thing Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility. Additional Information At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here. To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time. TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, please read our Innovate Reconciliation Action Plan. We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture. #J-18808-Ljbffr