Claims Manager (Motor)

Job Description

Add expected salary to your profile for insights. With more than 220,000 members, RACT has been making a positive difference in the Tasmanian community for over 100 years. As Tasmania’s number one brand and a profit-for-purpose business, we take great pride in being Tasmania’s shoulder to lean on, and voice when it matters. Our values – Engage with Heart, Unleash Potential, Walk the Talk and Together we Thrive - guide us in all that we do. We take pride in supporting our members by helping them enjoy life, giving them a helping hand. About the role: We have an exciting opportunity within our Claims team for someone with a passion for providing exceptional customer service experience to our valued members to join the team as a Claims Manager (Motor), responsible for case managing a portfolio of claims. We’re looking for resilient, empathetic and exceptional communicators with claims handling experience, or related experience in the Insurance Industry i.e. workers compensation Insurance, Life insurance, Medical Aid Insurance or broker claims management who have the ability to interact with a diverse range of people. Reporting to the Claims Management Team Leader (Motor), you will be responsible for settling insurance claims, answering customer and service provider questions on a range of claims topics, in particular motor claims, such as explaining the claims process, providing progress updates to customers about the status of their claim, making claims decisions and settling claims. The role is permanent fulltime (38 hours per week) between the hours of 8:00am and 5:30pm Monday to Friday (no weekends). The role is predominately office based, but there is the possibility of working from home. What We’re Looking For: Well-developed customer service and conflict resolution skills (minimum of 3 years in a customer service role). Exceptional written and verbal communication and interpersonal skills with the ability to interact with a diverse range of people. Demonstrated ability to conduct research, gather evidence and analyse information. Excellent attention to detail, problem-solving and decision-making capabilities. High level of computer literacy, particularly with common office applications. Very high level of confidentiality, discretion and judgement. Demonstrated reliability with the ability to work with minimal direct supervision. Demonstrated passion to work in a high achievement, outcome driven team. A flexible mindset and be resilient to adapt and thrive in a changing environment. Energy and enthusiasm and be an engaged team player. Experience in a similar position or within the Insurance industry is highly desired. At RACT, we’re not just a workplace – we’re a community. When you join our team, you become part of something bigger. Your ideas and the work you do will help shape our community and environment. Here’s why you’ll love being part of our team: Flexible work : Life isn’t one size fits all, and neither is our work. Balance your commitments with our flexible work environment. Career growth : We invest in your development because your success is our success. Superannuation contribution matching : For every dollar you contribute to your superannuation, we’ll match it up to 2%. Staff discounts : Enjoy significant discounts on RACT products. Extra leave : Three extra days on top of annual leave – because self-care matters. Dog-friendly days : You read that right. Bring your furry friend to the office – tail wags guaranteed! Volunteer opportunities : Make a difference beyond the office walls. By joining RACT you'll be a part of an inclusive culture that celebrates diversity – every individual is valued and respected. We invite people from all backgrounds to apply. Ready to join the RACT family? We would love to hear from you! Please submit your applications via SEEK and attach an up-to-date CV and cover letter stating your experience and skills align to the requirements of the role by 5pm Wednesday 5th March 2025. How do your skills match this job? Sign in and update your profile to get insights. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have in the insurance industry? Do you have customer service experience? What's your expected annual base salary? How much notice are you required to give your current employer? #J-18808-Ljbffr