Cleaning Operations Supervisor SA North/NT

Job Description

Cleaning Operations Supervisor SA North/NT Adelaide SA, Australia Req #5207 Tuesday, 11 March 2025 City FM Australia (City) provides world-leading Facilities Management, Engineering, and Energy solutions which ensure safe, successful, and sustainable outcomes, on time and on budget for our partner - Bunnings. THE OPPORTUNITY As a dynamic and energetic self-starter, reporting to the City State Manager, you will effectively manage and lead a team to successfully deliver cleaning services and standards for multiple Bunnings Warehouse sites in your designated region. Your role will manage cleaning standards via audit results, achieving contractual service level KPI’s, meeting budgets, and ensuring adherence to all OH&S compliance requirements. You will also effectively manage the cleaning services team, recruitment requirements, payroll exceptions, and event management for your team members. Your key responsibilities will include: Multi-site management and leadership of a diverse and geographically spread service delivery team. Manage cleaning operations by developing and managing work schedules, assigning and monitoring work, implementing productivity standards, resolving operational challenges, maintaining reference manuals, and implementing new procedures. Manage and control costs to ensure they are contained within budget. Ensure that all services are delivered safely, efficiently, and to 100% of specifications and compliance. Liaise with the Head of Cleaning regarding any OHS&E opportunities you and/or your team encounter during the delivery of service. Provide leadership by ensuring team members understand performance targets and goals and that team members are properly trained and inducted for their roles. Identify and implement any opportunities for improvement in relation to day-to-day delivery of services. Establish an environment that encourages continuous improvement and quality outcomes. To be considered for this role you will have / be: 3 years plus of supervision experience of a dynamic team in the customer service industry. Certificate IV Asset Maintenance (Cleaning Operations Management) – beneficial but not essential. Proven high level of customer service and management skills across a diverse team/skill set. Demonstrated problem-solving, strong analytical, and project management skills. Proven organizational skills and ability to manage multiple tasks and staff rosters. Simultaneous ability to work independently and liaise with Senior Management. Excellent verbal and written communication skills. Experience and knowledge of cleaning standards, practices, and procedures – advantageous. Full driver's license and full Australian working rights. What’s in it for you? Security with a permanent full-time position. Competitive salary with career development. We provide tools of the trade – a company vehicle fully maintained, mobile phone, and laptop. An inclusive, diverse, and supportive team. A global company with boundless opportunities as we continue to grow. The primary location for this role is predominantly South Australia North and Northern Territory. The role requires a regular visitation program to sites. If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you. City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual team member. We provide a challenging and rewarding environment with ongoing professional development for all our team members. #J-18808-Ljbffr