Client Advisor - UX. Digital Intelligence and Data

Job Description

Client Advisor - UX. Digital Intelligence and Data This range is provided by Searchability. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$140,000.00/yr - A$140,000.00/yr Principal Client Advisor - Digital Intelligence, Insights and Data 5+ years' experience/exposure to user experience/usability and customer research Remote role - HQ in Melbourne - Work anywhere in Australia Up to $140K+super+commission Must have Permanent Residence or be an Australian Citizen - No Visas or Sponsorships will be considered Globally operating and recognised brand! WHO ARE WE? We are a global leader in digital intelligence, providing innovative insights that help some of the biggest brands in the world optimise their digital experiences. By analysing over 120,000 customer journeys annually, we deliver powerful data-driven strategies that lead to growth and transformation. Our team works across diverse industries, including banking, insurance, and education, offering the chance to make a real impact on digital experiences that matter. We’re a close-knit team of digital experts, known for fostering a collaborative and innovative work environment. Many of our team members have been with us for over five years, reflecting our commitment to growth and professional development. We value long-term career progression, and our retention rate speaks to the supportive culture we’ve built. By joining us, you’ll be part of a team that’s driving digital transformation while enjoying opportunities for continuous learning and advancement. WHAT YOU WILL BE DOING? As our Principal Client Advisor, you will be instrumental in refining the digital customer experience for top global brands in sectors such as energy, education, health insurance, and superannuation. Leveraging your extensive experience in user experience and customer research, you will analyse and interpret data, using heatmaps, Quantitative and Qualitative research, competitor experiences, customer intelligence, and tools such as UserZoom, PowerBi, Excel, Prezi and more to provide actionable recommendations that improve acquisition and retention outcomes. Your role will include conducting engaging workshops and presentations for senior stakeholders, where you’ll share tailored strategies to enhance digital journeys. You will be a trusted advisor, helping clients meet their internal KPIs while developing deep relationships that drive account growth. With a proactive and detail-oriented mindset, you will thrive in a fast-paced environment, constantly learning about the latest digital trends, to understand how to most efficiently and effectively utilise marketing budgets and solutions. Your ability to influence and engage diverse audiences, along with your passion for digital innovation, will make you an invaluable part of our consultancy team. YOU WILL NEED... 5+ years' experience/exposure to user experience/usability and customer research A strong understanding of CX, UX and overall design and usability Able to demonstrate examples of where you have mined data, and uncovered new learnings which have then been applied to improve performance Up-to-date knowledge of the latest digital and mobile sales/usage trends Highly comfortable with data analysis and manipulation Confident and strong public speaker as well as strong written skills Experience in analysing data in PowerBi or similar tools Experience working with design systems IT'S NICE TO HAVE... Hands-on experience in following design systems Please apply by clicking online or emailing me directly at By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client, in conjunction with this vacancy only. I look forward to hearing from you! Seniority level Mid-Senior level Employment type Full-time Job function Marketing Industries IT Services and IT Consulting and Business Consulting and Services #J-18808-Ljbffr