Senior Client Service Executive - Sydney
Senior Client Service Executive - Sydney Our Client Services team is the cornerstone of Compass Offices as they are dedicated... more info
We'd prefer it if you saw us at our best. Join our disruptive evolution of the software industry as a Strategic Client Executive in our Banking vertical for one of Australia's Big 4 Banks in Sydney. Every business/industry/company is looking to modernize the way they work. As the recognized industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly customer-centric. Picture Yourself at Pega: You will be a thought leader, a true partner, and a collaborator with one of Australia's leading banks seeking to reinvent and evolve the way they do business. You will collaborate closely with the client while you educate and guide them on their Business Process Automation journey. Engage in work that matters and drives true business impact for one of the world's largest financial institutions based in Sydney. What You'll Do at Pega: Proactively lead a joint company-strategic account planning process to develop mutual performance objectives, financial targets, and critical milestones for a one year, eighteen month and three-year period. Represent the entire range of company products and services, while leading the client account planning cycle and ensuring the customers' needs and expectations are met by Pega. Establish productive, professional relationships with key C suite executives and reach "trusted advisor" status. Coordinate the involvement of all cross-functional resources, including support, service, and multi-level management resources, to meet account performance objectives and customers' expectations. Who You Are: You can command the attention and influence your customer's thinking to quickly gain credibility and build strong multi-level relationships (including at the C suite) based upon adding value as opposed to appeasing immediate tension with a short-term solution. You create constructive disruption, helping customers to understand the urgency and impact of a new behaviour, and then proactively guide them through the change. You guide transformation in the account through innovative thinking and introducing initiatives, which satisfy customer needs and company goals, ensuring their relevance and competitiveness in the digital market. What You've Accomplished: 8-12+ years of industry-related sales experience in retail banking or financial services. In-depth knowledge of and proficiency in relationship selling of complex software solutions. Knowledge of MEDDPIC Sales approach preferred. Accomplished in selling software solutions within the banking sector . Ability to actively listen, hear and understand what is said and not said, and comprehend the meaning and intent. Ability to negotiate and explore alternatives and positions to reach outcomes that gain support and acceptance by all parties. Ability to persuade and influence, using appropriate interpersonal styles and communication methods to gain acceptance of thoughts, plans, activities, services, and products. Gartner and Forrester Analyst acclaimed technology leadership in a massive emerging market. The world's most innovative organizations as reference-able clients. Fast-paced, exciting, collaborative, and rewarding sales environment within innovative industries. Competitive salary, uncapped commission targets and Pega equity. Health, life, and salary insurances provided. Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you! #J-18808-Ljbffr
Senior Client Service Executive - Sydney Our Client Services team is the cornerstone of Compass Offices as they are dedicated... more info
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