Client Liaison and Administration Officer

Job Description

Client Liaison and Administration Officer Darwin About us At Pacific Health and Wellbeing, we are committed to supporting people of all ages living with a disability to achieve their goals and reach their potential. We believe in applying a person-centered approach by working with our participants to make sure that they feel heard, understood and respected. We are a committed Allied Health Practice comprised of Occupational Therapists, Speech Pathologists, and Physiotherapists, focused on delivering a flexible and responsive mobile community service to NDIS participants. As we continue to grow, we are looking to appoint a Client Liaison and Administration Officer . The Client Liaison and Administration Officer serves as the initial contact for our participants, support coordinators, and external stakeholders, and is responsible for administrative duties that assist in service delivery and team management. This role is a full-time office-based role located in Parap, Darwin . Responsibilities Be the first point of contact and provide general reception duties; and follow-up/respond with face to face, telephone and email requests for information. Manage referrals and appointment bookings. Create new participant files, entering information into our client management system (PracSuite); and draft and issue service agreements. Managing/ordering of general office supplies. Positively represent our organisation and the services we provide in a professional manner when engaging with all stakeholders. Undertake duties within the scope and capabilities of the role to support the Area Manager and broader team in administration and service management. Provide support in all administrative aspects of the site. About You As an integral member of our team, supporting our business and clinicians, and tasked with engaging our participants, clients, and stakeholders, we are looking for someone who has: Administrative experience, preferably within a multi-disciplinary team (exposure to NDIS is an advantage). Exceptional written and verbal communication skills, along with a keen eye for detail and strong organizational abilities. The ability to handle numerous responsibilities and priorities, even when things come up suddenly or unexpectedly, is crucial. High-level computer and technology literacy is essential, including proficiency in Microsoft Office products, client management, financial, and HR systems. The ability to learn new systems and troubleshoot IT issues in collaboration with our IT service provider. You Will Need NDIS Worker Screening Clearance (or willingness to obtain). Working with Children Check (or willingness to obtain). The right to work in Australia. Senior First Aid Certificate (or willingness to obtain). Understanding of the National Disability Insurance Scheme (NDIS). How to Apply To apply for this position, fill out the form below and attach your CV along with a cover letter outlining your experience. For more information about this role, please reach out to our Recruitment/HR Coordinator: #J-18808-Ljbffr