Client Manager I Cleaning Services I Food Safety

Job Description

COMPANY Celebrating 50+ years of national experience in the cleaning industry, our client is Perth's foremost provider of specialist cleaning services. They're an expert in the provision of hygiene solutions particularly across the food manufacturing, production, general manufacturing, and industrial sector. They are committed to upholding high standards of cleanliness and integrity, reflected in HACCP & ISO 9001 accreditations and our personalized Client Management System (CMS). Here's what makes them unique: Specialised industry experience; they are subject matter experts which is why Australia's leading food manufacturers rely on our client. Expert cleaners; skillful, reliable, hardworking and consistently deliver high-quality service. Proactive auditing and assessments; they are committed to 100% satisfaction and regularly audit their work. OPPORTUNITY As the Client Services Manager for VIC, you will be at the forefront of managing client relationships and driving business growth in the region. This is a hybrid position allowing you the flexibility to work from home when you're not in the field managing clients. The office is located in Yarraville, which you will be expected to attend a few times a week (not specifically during business hours). Your primary responsibilities include: Recruit, train, and manage all cleaning personnel, ensuring compliance with company policies, OH&S, HACCP, and ISO9001 standards. Build and maintain strong relationships with clients, ensuring their expectations are met and exceeded. Conduct regular site inspections and meetings, and manage all client communications. Oversee the quality and cost-effective delivery of services across your area, manage equipment and resources, and ensure compliance with all company procedures. Write weekly operations reports, maintain operations diaries, and ensure all documentation is accurate and up-to-date. Lead by example, providing ongoing training and support to your team. Attend all management training sessions to stay ahead in the industry. BENEFITS Fully maintained company vehicle (inc fuel). Work from home. Flexible hours. Opportunities for further career growth and development. CANDIDATE To be considered for this role, ideally we would like to see candidates from the Facilities Management sector step forward. Your experience may be on the supplier side; that is working in any sort of sales or administrative position for a company that supplies facilities maintenance services (such as cleaning, among many others). Alternatively, you may be coming from the client-side, and have prior experience in building, cleaning and/or facilities management for a commercial, residential or industrial premise(s). Other attributes we'll be looking for at interview include: Strong leadership and communication skills. Proven success in streamlining operations and managing costs. Experience in managing personnel and driving team performance. Exceptional organizational skills and attention to detail. Ability to implement and uphold company policies and procedures. Knowledge of risk management and compliance. Proficiency in MS Office and strong problem-solving abilities. Strategic thinker with a passion for innovation and continuous improvement. Seniority level: Not Applicable Employment type: Full-time Job function: Food and Beverage Services and Professional Services #J-18808-Ljbffr