Client Service Consultant

Job Description

Administration & Support, Retail Banking Our dynamic Client Service team is dedicated to supporting customers of our retail bank, serving as the friendly and knowledgeable first point of contact for clients through our interactive live chat platform. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play? As a Client Service Consultant, you will be responsible for understanding our clients' needs regarding their financial products and services. You will showcase your ability to ask insightful questions and provide effective solutions to our customers through live chat and phone, as needed. This role also involves occasionally making outbound calls to our clients, advisors, or brokers. Additionally, you will identify and escalate issues to supervisors, including opportunities for enhancing our best practice guides, and direct queries to the appropriate support teams. What you offer An ability to achieve and exceed targets while working in a fast-paced environment. Exceptional written and verbal communication skills, with a proven high level of accuracy and typing skills. Strong skills in time management, decision making, and prioritisation. Take ownership of supporting and resolving client needs and an ability to adhere to standards by following contact centre processes and guidelines. Deliver excellent customer service while being empathetic and resolving queries in a timely manner. Navigating and resolving multifaceted client issues by utilising critical thinking and your knowledge of our products and services. We love hearing from anyone inspired to build a better future with us. If you're excited about the role or working at Macquarie, we encourage you to apply. About Banking and Financial Services Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth. Our commitment to diversity, equity and inclusion We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process. #J-18808-Ljbffr