Client Service Officer - Parramatta

Job Description

Division: Courts Tribunals and Service Delivery Location: Parramatta, NSW, AU, 2150 Client Service Officer Employment type – Ongoing, Full Time Salary – $73,522- $79,931 PA, Plus Employers Contribution to Superannuation and Leave Loading Your role As a client service officer, you will be the first point of contact for clients seeking assistance with matters related to NSW Courts and Tribunals. Your role will involve providing accurate information and procedural guidance to help clients navigate legal and justice processes effectively. What you’ll do Communicate information over the phone supporting varying client needs and servicing a wide range of court related inquiries. Deliver high quality service to clients and stakeholders fostering positive relationships and maintaining the integrity of the service. Identify client needs through effective communication and deliver timely, accurate, and appropriate information while ensuring compliance with privacy policies, release of information guidelines and service agreements. Develop and maintain a strong understanding of policies and procedures in a dynamic environment. Escalate complex enquiries or issues to senior client service officer when required. Provide administrative, clerical and project support as needed. Adhere to time management protocols, policies, and roster schedules. What we’re looking for Strong customer service skills – A strong commitment to exceptional client service delivery. Strong communication skills – Ability to communicate clearly, professionally and empathetically over the phone. Active listening skills – Capacity to listen attentively, understand client needs and respond appropriately. Problem-solving skills – Source and analyse information to effectively resolve challenging inquiries. Ability to work in a fast pace, high volume call centre – Comfortable handling a high volume of calls as a part of a team while maintaining service quality. Technical proficiency – Comfortable using multiple digital tools simultaneously. This may include telephone management systems, information databases, websites and/or Microsoft Office applications. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible work environment Competitive pay and employee entitlements Training and development opportunities to build and maintain capabilities Employee Assistance Programs. Applications close 14/03/2025 at 11:59pm AEST. If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Matthew Oakley via Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Thank you for your interest in this role. We look forward to receiving your application. #J-18808-Ljbffr