Client Services Supervisor

Job Description

Flexible Work | Autonomy | Birthday Leave! We are seeking a dedicated and service-driven Client Services Supervisor to lead our client services team in maintaining workplace hubs across the Melbourne and Canberra CBDs. As a team leader, you’ll provide a professional, approachable, and personalised experience – building strong client relationships and delivering premium hub solutions. Working with a national network of Client Experience peers, you’ll collaborate with your local community teams of Valets, Delivery Drivers, and Technicians to ensure a seamless, high-quality service. About this Role For your team: Recruit, manage, and motivate the client services team to ensure ultimate performance, wellbeing, and engagement. Engage with our corporate clients to deliver services, respond to queries, problem solve, and propose additional services. Train team members to monitor premium coffee machines, perform quality checks, and attend to minor machine faults. Create and communicate team rosters to manage absences and client flexibility. For your clients: Build relationships and conduct meetings to emphasise our existing services and explore opportunities to increase consumables and services with new and potential clients. Oversee stock control to adjust to client rhythms and fulfill specific needs. Prepare for new installations by reviewing requirements and training team members to safely commence service to client needs. Review and assess reports including machine performance and client consumption to monitor service delivery and propose improvements. About you, you have: 2+ years of frontline service supervision in customer service or hospitality. Planning and organising skills with flexibility to adapt. Approaching work with a positive and friendly mindset, building strong connections with colleagues and clients. Attention to detail with strong problem-solving skills. Talent for building lasting customer relationships. Excellent communication, written and interpersonal skills. Ability to identify opportunities for increased services and promote them to our clients. Microsoft Office, apps, and systems skills. Passion for coffee and culture. Benefits, Perks, & Rewards for You Be a part of a values-driven national team with a clear strategic direction and an active growth plan across Australia. Work with premium products to deliver the highest quality for Australia’s best corporate workplaces. Celebrate you, with your birthday off every year! Company laptop, phone, and tools provided to perform your role. Discounts through Employment Hero platform. Access confidential counselling and coaching services for you and your family, provided by Acacia EAP on wellness, nutrition, and financial matters. About BrewHub A cup of coffee is so much more than a beverage. It's an invitation to communicate, to engage and to create dialogue. At BrewHub we bring corporate workplaces to life through premium hub solutions including beverages, snacks, and engaging experiences. We are passionate corporate hospitality leaders driving genuine client relationships and long-term engagement. We are creating thriving workplaces in all states of Australia where every ‘BrewHubber’ can reach their potential. We directly employ all aspects of our services, so our local teams work together to deliver impactful customer experiences. We are a national team, constantly expanding with growing opportunities across all states in different departments. We take seriously the role we play within our community and our natural environment, firstly with our own people at the core. If you are an accomplished team leader passionate about delighting customers and working with people to bring workplaces to life, we would love to meet you! BrewHub is an Equal Opportunity Employer with a core value of inclusiveness , we strongly encourage applications from all cultural backgrounds, genders, and abilities. Applications will remain open until we have filled our available position. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Client Services Supervisor? Which of the following Microsoft Office products are you experienced with? What's your expected annual base salary? Do you have a current Police Check (National Police Certificate) for employment? How many years' experience do you have in the hospitality & tourism industry? #J-18808-Ljbffr