Client Support - Insurance (10-Months)

Job Description

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.Great careers start at The Good Guys – begin your journey with us today.Why join The Good Guys? Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued . Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success. Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading). Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions. We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles. Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families. Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community. Demonstrating our commitment to sustainability , we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle. Job Description About the role As the Client Support professional within our Insurance team, reporting to the Insurance Team Leader, your role will primarily be responsible for supporting the Insurance division in its services to replace lost and/or stolen products on behalf of Insurance Companies. Your responsibilities will include, but are not limited to the following: Liaising with Insurance Companies, insured customers and The Good Guysstores Validating and quoting consumer electrical products for insurance replacement Inbound and outbound calls (no sales related calls) Preparing orders and managing ongoing caseloads Meeting KPI’s and deadlines, in line with Insurance Company Service Level Agreements This is a hands-on role in a fast-paced environment and will suit a professional who has similar experience and isn’t afraid to roll up their sleeves! Qualifications Your strong customer service skills coupled with your keen eye for detail will hold you in good stead and see your success in this role. You will also possess: A friendly, professional, and calm phone manner A high level of attention to detail A strong desire to be proactive Proficiency in time management and multi-tasking Knowledge of consumer electronics and white goods (not mandatory but highly advantageous) Additional Information If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply! #J-18808-Ljbffr