Client Support Officer - Level 2

Job Description

Come shape the future of education with us. We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.Our two co-founders John and Lucas met over a team lunch and bonded over their love for education technology. After months of hard work, Compass 1.0 came to life in 2009.Fast forward a decade - our school management ecosystem is now used in more than 3,000 schools across Australia and beyond. We're joined by over 250 members of the Compass team, delivering smart school management solutions around the world.Here's why we need you... We are looking for an enthusiastic person to join our established AU Support team. At Compass, great support is at the heart of our market-leading customer service, and you will be a key part of a dynamic and fast-growing team.In this role, there are opportunities for rapid progression and exposure to other parts of the organisation for the right candidate.What you'll do: You will join the Compass AU Support function in our Melbourne Office, working with the Support Manager & Support Supervisors. As a Level 2 Client Support Officer, you will be responsible for providing comprehensive support to schools using Compass. You will be expected to understand the modules and usage of Compass across multiple jurisdictions to provide effective support.Specifically, you will: Provide support to schools through email, LiveChat, and phone enquiries. Provide comprehensive and creative solutions to issues as they arise. Prioritise time and duties to respond to high priority and time-sensitive requests. Assist L3 Officers with Enterprise and Independent school support. Conduct sessions with schools to provide support with module configuration. Work with the Product and Customer Success team for escalations and solutions as needed. About You We are looking for people who have a passion for creativity and problem-solving. Excellent customer service skills are a must. We're also looking for people who celebrate diversity and thrive in a collaborative environment.You will also:Demonstrate a service-oriented approach to helping customers Be enthusiastic & motivated, with a positive attitude and good initiative Have strong verbal and written communication skills Have strong attention to detail and ability to see tasks through to conclusion Benefits What's in it for you? Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in Learning & Development opportunities - we want you to grow and get the most out of your role! Parental Leave Program for both primary and secondary carers 24/7 access to our Employment Assistance Program (EAP) through face-to-face, livechat and phone support It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees. Prior To Commencing Employment, You Require: a valid Employee Working With Children Check a satisfactory National Police Check verification of unrestricted work rights in Australia, e.g., citizenship, passport, or birth certificate Seniority level Entry level Employment type Full-time Job function Customer Service Industries Non-profit Organizations and Primary and Secondary Education #J-18808-Ljbffr