Clinical Operations Technician

Job Description

Clinical Operations Technician page is loaded Clinical Operations Technician Apply locations Melbourne, Australia time type Full time posted on Posted Today job requisition id R25776 Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Position Summary: Under the supervision and reporting to the Clinical Operations Team leader, takes part in the operations ensuring the quality and integrity of all the processes related to stored material: reception, storage, shipment, return and/or destruction, according to SOPs or any other required standard. This position is responsible for signing off processes and releasing shipment for distribution. Primary Duties and Responsibilities: Verifies and signs operational jobs Releases shipments for distribution under supervision of depot pharmacist or Clinical Team Leader Manages the change of product status both physically and systematically following client instructions and within the scope of applicable Internal Guidelines Follow and lead packaging instruction form for secondary packaging relabeling tasks ensuring GMP and GDP Have deep knowledge of all the protocols stored at WC Depot to provide instructions to all the Depot Staff Act as Deputy Depot Pharmacist whenever required, supporting depot operational activities, as applicable, based on the local legislation Ensure compliance with all government legislative and local health requirements Maintain and assure compliance with applicable ICH, GMP, GCP, GDP, local regulatory requirements, legal requirements, and World Courier Internal Guidelines (or any other so required) Comply with World Courier Standard Operating Procedures, which contain all specific instructions to develop the Depot daily activities, from the moment of reception of the products until the shipment/ delivery of the products to the sites Perform periodic Depot Self-Inspections as required, to assure everything at the Facility is working as established in WC SOPs Identify and report possible problems arising from personnel management that may be against working schedule Manages the status of product to ensure expired stock is moved to Quarantine status Required to be part of an on-call roster 24/7 to provide telephone assistance as well as in person attendance for emergency response in case of any concern occurring at the facility in relation to temperature control of the product Participate in reviewing and authoring global and local SOPs, WI’s and TRN documents Work in all temperature-controlled environments including but not limited to: +15 to +25°C +2 to +8°C -20 to -30°C Physically perform packing process of inbound, outbound and returned shipments using Cencora World Courier packaging products Participate in occasional scheduled weekend tasks for stock control and balance sheet processes Lead continuous Improvement initiatives to ensure processes are streamlined Fully trained in the Clinical ERP Willingness to be trained how to use EWP equipment Perform any other duties the employee has been trained for Internal Communication and Information Sharing: Keep Internal Stakeholders informed of the progress of their order and shipment Collaborate with Internal Stakeholders to find appropriate resolutions to Clinical and Commercial matters to ensure ongoing client satisfaction Liaise with the Transport Customer Service team in relation to World Courier transport bookings and ensure correct processes are followed Provide information to all WCA business units to ensure work output is coordinated in an effective manner Contribute to team and organisational wide discussions by sharing ideas, experiences and recommendations around improving the effectiveness and efficiency of the business Teamwork and Collaboration: Effectively collaborate with all Internal Stakeholders to ensure the function is operating effectively and efficiently, while maintaining a harmonious team environment. Policy and Procedure: Comply with standard operating procedures and policies to ensure that the function is demonstrating consistent practices nationally and is in line with strategic objectives. Ensure WCA compliance with all government legislative and other requirements such as ACS, CASA, AQIS, IATA, ISO Ensure full compliance with international local regulations such as WCA RACA SP (Registered Air Cargo Security Program) Australian Customs IATA regulations Ensure full compliance with WCA quality management systems (GxP) Workplace Health and Safety: Actively promote a culture that values a safe and healthy workplace Take reasonable care of and cooperate with actions taken to protect the health and safety of both them and others. Report all accidents, incidents and hazards to their supervisor as soon as is practicable Ensure compliance with relevant OH&S legislation and that any issues are identified and actioned in line with WCA policy Reports Directly To: Clinical Operations Team Leader Experience and Educational Requirements: Tertiary qualification e.g diploma or equivalent and/or required training in pharmaceutical service is required for this position, whenever local regulation is allowing this associate to perform the mentioned activities OR External Applicants: Minimum of 5 years of experience in a logistics role within the pharmaceutical sector Internal Applicants: Minimum of 3 years of experience as a logistics operator at World Courier depot Preferable for candidate to have some work experience in warehousing Minimum Skills, Knowledge and Ability Requirements: Position will require being able to lift loads up to 20kg independently using safe lifting methods described in manual handling training Be able to take initiative and solve problems Self-driven and can work autonomously Excellent computer skills An understanding of Imports and Exports processes and statutory requirements Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook Strong interpersonal and communication skills Sound level of numeracy and demonstrated attention to detail Sound written and verbal communication skills with a full command of English Problem-solving skills Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands A calm and customer-focused approach What Cencora offers: Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Affiliated Companies: Affiliated Companies: World Courier (Aust) Pty. Ltd Equal Employment Opportunity: Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex #J-18808-Ljbffr