Clinical Payments Analyst

Job Description

Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on X , Facebook , Instagram , YouTube , LinkedIn and Tik Tok . AbbVie is an equal opportunity employer, and dedicated to fostering an inclusive, flexible, and supportive workplace that values and respects every individual. We are committed to operating with integrity, driving innovation, transforming lives, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability. We ensure a fair and inclusive recruitment process without discrimination against any employee or applicant because of, and not limited to, race, religion, age, physical or mental disability, gender identity or expression, sexual orientation, or marital status. Our hiring process is flexible and accessible, so if you have any specific requests or accessibility requirements, please feel comfortable to let our team know by emailing or speaking with your Recruiter and we'll make any necessary adjustments to accommodate your needs. Job Description The Clinical Site Payment Analyst is responsible to manage global (+50 countries) clinical site payments from contract execution through reconciliation. The successful candidate will also provide analytical, operational, and customer-centred support to all clinical payment stakeholders and internal team members. KEY DUTIES AND RESPONSIBILITIES Manage appropriate prioritisation of executed Clinical Study Agreements (CSAs) to enable efficient entry of contract terms and budgets into the appropriate finance system while applying study and country specific triggers to the budget. Provide internal and external clients with seamless customer service and a consistent high level of quality work in processing of payments. Manage the purchasing process within SAP at the affiliate level for clinical site contracts. Liaison with CSM, OUS Contracting, Legal and finance to ensure Subject Injury payments can occur. Monitor inflation rates via the Consumer Price Index (CPI) and make adjustments within the payment system to allow for appropriate payment per contract terms. Conduct final site payment reconciliation. Identify risks and trends for +50 countries that may be noted during contract mapping, invoice creation, payment processing and reconciliation and develop a mitigation strategy to be shared to minimize errors across studies and countries. Develop best practices and make recommendations to leadership for process improvements. Apply critical thinking skills to resolve any payment issues that arise by interacting with the sites, CSM staff and affiliate finance. Act as a mentor for minimum one dedicated Clinical Site Payment Specialist. Qualifications Bachelor’s degree preferred with a concentration in Finance, Accounting or Business. 2 -7 years’ experience ideally in the field of clinical studies, medicine or Pharma-industry and interest in economic and finance-related data strongly preferred. Excellent Microsoft Office skills, particularly Microsoft Excel. SAP experience preferred. Demonstrated customer services expertise including good written and verbal communication skills. Written and verbal fluency in English. Excellent planning and organizational skills and the ability to work effectively and efficiently in a dynamic, fast-paced environment. Demonstrates analytical, critical thinking and organizational skills. Able to work well within a team and autonomously. Able to influence without authority. Strong problem-solving skills with the ability to manage multiple priorities and meet associated timelines. Flexibility and Availability : In line with Australia’s 'Right to Disconnect' legislation, we recognise and respect employees' right to refuse contact outside of their working hours, unless such refusal is deemed unreasonable. As we operate in an international, matrixed environment, there may be occasions where your role requires participation in business meetings outside of standard hours. We value and support flexibility and appreciate your willingness to occasionally accommodate these requests to ensure effective collaboration and communication within our global team. Additional Information WAYS WE WORK All For One Abbvie; We weigh all decisions against the common good. We inspire, share and create as a team. We solve problems for all rather than serving our immediate team. Decide Smart & Sure; We make intelligent decisions to create the best outcomes. We act quickly, embrace experimentation, and learn what doesn’t work and get on to what does. Agile & Accountable; We streamline and eliminate unnecessary obstacles. We plan but adapt as we go. We delegate and make tough decisions to ensure focus on results, staying keenly aware of the urgency in all we do. Clear & Courageous; Open, honest, candid dialogue is core to our work and how we act with each other. We share information freely and continuously to find solutions. We admit mistakes. We grow stronger by putting the courage of our conviction to the test. Make Possibilities Real; We question with endless curiosity. We’re never satisfied with good enough—patients depend on us to deliver more. We challenge ourselves to find creative, constructive solutions to turn possibilities into reality. CODE OF CONDUCT & BUSINESS INTEGRITY STATEMENT AbbVie is committed to observing high integrity and ethical standards in all its business dealings with our customers, with each other, business partners and suppliers. AbbVie as a responsible corporate citizen will adhere to these standards, as well as to local, national and international laws. All AbbVie employees are responsible for maintaining the Company’s reputation for conduct in accordance with the highest level of business integrity, ethics and compliance with the law. Soliciting and/or accepting/attempting/offering bribes or any illegal gratification is therefore cause for immediate dismissal. AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status. US & Puerto Rico only - to learn more, visit US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: #J-18808-Ljbffr