Cloud Services Manager

Job Description

We get the power of automating code. Our people innovate together in ways that disrupt the industry for our customers, partners and communities. LAB3 are growing and there’s no stopping us - maybe this might just be the opportunity for you. Our offer to you It is our purpose to unlock innovation in every team, and we know that teams perform best when they are diverse, and each individual belongs.Our LAB3 vibe is one of a kind. We’re proud of the genuine company culture we’ve built as a place where every person can be their true self and enjoy the work they do.We work flexibly and recognise the importance of your overall wellbeing - we are committed to finding the right balance and embrace a hybrid working model. You’ll find LAB3sters all over Australia and New Zealand!We will support your learning and career aspirations from Day 1 so you too can be at the forefront of what you do best! Our career frameworks and pathways will guide you, plus any Microsoft and HashiCorp certifications are on us #standout The Opportunity Forge deep, trusted relationships with key client stakeholders, becoming their advocate within LAB3. You'll ensure their needs are not just met, but exceeded, by truly understanding their business drivers. Own the delivery of our managed cloud services, ensuring we consistently smash SLAs and KPIs. You'll be the conductor of the orchestra, collaborating with Technology Delivery Managers and technical teams to drive continuous improvement and identify exciting growth opportunities. Go beyond maintenance and champion LAB3's value-add initiatives. From cost optimization and automation to process streamlining, you'll be at the forefront of innovation, identifying expansion opportunities and working with sales to secure renewals and major expansions. Lead seamless communication and collaboration between our clients and internal teams. Your expertise will be crucial during transitions, incident management, and project handovers, ensuring a smooth and positive experience. Contribute to the development of cutting-edge cloud solutions that anticipate and address our clients' evolving needs. Be a key player in shaping the future of cloud services delivery. About you Proven experience in client management, account management, or service delivery roles within a managed services or technology environment. Strong knowledge of Microsoft solutions, including Azure and Microsoft 365. Exceptional communication, relationship-building, and problem-solving skills. Ability to work collaboratively across teams and functions to deliver exceptional outcomes for clients. A passion for continuous improvement and a client-first mindset. Previous experience working with SOC type clients is highly advantageous. Holding an AGSVA NV1 also preferred but not essential. Let’s Get to Know Each Other Apply now to get in touch directly with our awesome Talent team! They are the LAB3sters who will provide more insight into this opportunity and everything else you need to know about who we are.You might even know of someone who would love to have a further chat! Referrals are also welcome.Ultimately, we will help you to fear less, achieve more in a fast moving, innovative and cool environment.Are you ready to accept the challenge? #fearlessachievemore #J-18808-Ljbffr