Cloud Support Engineer (Database), Support Engineering

Job Description

You will need to login before you can apply for a job. View more categories View less categories Sector Engineering, Technology Role Professional Contract Type Permanent Hours Full Time DESCRIPTION ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you: Learn and use groundbreaking technologies. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. Interact with leading engineers around the world. Partner with Amazon Web Services teams to help reproduce and resolve customer issues. Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services. Drive customer communication during critical events. Drive projects that improve support-related processes and our customers' technical support experience. Write tutorials, how-to videos, and other technical articles for the developer community. Work on critical, highly complex customer problems that may span multiple AWS services. ROLE DESCRIPTION This role supports our services that focus on Database technologies including RDS (Aurora, SQL Server, MariaDB, MySQL), Database Migration Services, Lightsail, and more.BASIC QUALIFICATIONS Administration experience with (1) of the following Database engines (SQL Server, MySQL, MariaDB, Amazon Aurora) Experience with System Administration in Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and related services (Active Directory) Experience with Networking and troubleshooting (TCP/IP, DNS, routing, firewalls or LAN/WAN) PREFERRED QUALIFICATIONS Experience with Database troubleshooting, performance tuning and experience with setting up monitoring/alarming for Database environments Experience with Database migration and ETL Experience with query analyzers and query tuning/slow query optimization Knowledge of AWS and Cloud Computing concepts and experience in Troubleshooting the full application stacks from Operating System through to custom applications Amazon Web Services is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr