Community Enterprise & Stakeholder Engagement Manager

Job Description

Are you ready to embark on a career journey that offers professional growth working with Aboriginal and Torres Strait Islander peoples in remote communities and related networks and delivers a meaningful impact? Community Enterprise Queensland (CEQ) seeks a dedicated individual to fill the pivotal role of Community Enterprise & Stakeholder Engagement Manager. As a critical team member, you will be at the heart of our services function in the Torres Strait, Northern Peninsula Area, and remote Aboriginal communities. Operating in 31 retail stores across remote locations, CEQ ensures access to quality fresh food, groceries, and essential services like fuel, gas, and ATM facilities. Your role will be based in the busy and culturally diverse Cairns Support Office, with regular travel to other CEQ store locations, often involving small air and watercraft and unique experiences in Country. It really needs you to be enthusiastic about making a difference and ready to take on a challenging and rewarding role that aligns with your values (ours is “caring, every day, always”) and aspirations. If so, we invite you to join us at Community Enterprise Queensland. To take this step in your exciting career journeying, apply for this role. Summary Providing effective support and maintaining strategic relationships and partnerships with the community, local government, community service organisations and other key stakeholder groups, the Community Enterprise & Stakeholder Engagement Manager is responsible to effect positive outcomes for CEQ and the Community. Ensuring the continuous brand recognition and financial growth of CEQ, the primary focus for this role is on stakeholder and community engagement, with a strong attention on ABIS store tenure resolution, new business acquisition and enterprise development. Partnering with a cross-cultural, geographically dispersed team from Cairns to Cape York Peninsula, Gulf of Carpentaria, North Queensland and the Torres Strait Islands, the Community Enterprise & Stakeholder Engagement Manager plays a pivotal role in growing the footprint and influence of CEQ, and in the ongoing success and reputation of the business. Qualifications & Experience Hold or working towards a Bachelor of Public Relations, or a Bachelor of Business Minimum of 3 years’ experience working in a similar role within a large and complex business is essential Previous experience with the design and implementation of business development strategies Current open “c” class Queensland driver’s license. Software & Systems Experience Intermediate to advanced level of competency using the Microsoft Office Suite (Word, Excel, PowerPoint, Teams). Team Work as part of the Nutrition & Health and Engagement team, within the Enterprise & Engagement area, providing support to the General Manager – Nutrition & Health and Engagement and CEO as reasonably required Build and foster collegial relationships across all teams in the business to ensure high team member engagement, productivity and the success of CEQ. Ability to work in a cross-cultural team environment and provide peer support to other team members Digital Developing competency in the ethical use of AI technologies where appropriate and approved by the General Manager – Nutrition & Health and Engagement and CEO. Responsibilities include but are not limited to: Promote brand awareness through the Mission, Vision and Values through social media, public meetings, and stakeholder engagement Support and maintain strategic relationships and partnerships with the community, Local Government, non – government organisations and other key stakeholders to effect positive outcomes for CEQ, and develop new networks & mutually beneficial business relationships Establish community action committees / compliment Cape Local Decision-Making Bodies with a primary objective of capturing direct community and consumer feedback Develop briefs, presentations, and other communications material for community and stakeholder engagement in direct consultations with internal and external stakeholders to promote CEQ Identify new local business opportunities & strategies on how CEQ can support local businesses including start-ups Contribute and participate with the development of specific communications, and promote the company’s products/services, addressing or predicting clients’ objectives using multiple platforms including: social media, corporate communications and media releases and presentations to effect increased engagement Reinvigorate CEQ's event calendar, maximise brand exposure, and undertake administrative functions in connection with PR events including any local community events Developing growth strategies through research on business opportunities focused on viable financial gain and customer satisfaction Identifying and mapping business strengths and customer needs Reporting on successes and areas needing improvements If required attend monthly store network meetings to convey opportunities and growth strategies Support various program areas on a range of land administration and land use matters, including planning, environment, survey, native title, land tenure and infrastructure development and make recommendations in compliance with work procedures, policies and legislation striving to achieve outcomes for Indigenous communities that are aligned with CEQ strategic priorities Engage with Aboriginal and Torres Strait Islander Communities and Trustees on a range of land administration and land use matters, including planning, survey, native title, land tenure and infrastructure development per direction of GMHNE Work towards addressing tenure resolution for ABIS store locations Support the delivery of CEQ’s store network expansion strategy Assist with the development of Board of Management stakeholder briefings Other reasonable duties as requested by Senior Leadership in Health and Nutrition, and Engagement or the CEO from time to time Utilise Happy or Not data to generate useful insight and take action Other reasonable duties as requested by the General Manager - Health and Nutrition, and Engagement or CEO. Essential Requirements This role requires regular travel to all CEQ stores within Queensland, including in the Torres Strait Region, Northern Peninsula Area, Cape York, North Queensland including Palm Island Strong business acumen, understanding the business implications of decisions, effective stakeholder management and a proven ability to negotiate and align work with the strategic goals of the business Ability to work in a resource limited environment, and through ambiguity Excellent written and verbal communication skills, interpersonal skills and the ability to maintain confidentiality Ability to problem solve through swift identification and resolution of problems, effective planning and high level of organisational skills Ethical approach to all duties and responsibilities, including by treating others with respect, effective conflict resolution and meeting all commitments. Current Criminal History check (no more than 3 months old). Annual Performance Partnership CEQ team members will complete an Annual Performance Partnership (APP), which is a structured performance and professional development discussion which relates to KPI’s aligned with the Strategic Priorities of the business and the CEQ values. The overall result of the APP is also based on how well team members have aligned with the CEQ Values, and achieving their professional goals set for the year. Our Culture CEQ promote an honest, progressive, collaborate, respectful and inclusive teamwork environment throughout the establishment, culturing diversity and growth within the workforce. Our key benefits: Ability to Salary Sacrifice up to $15,900.00 p.a. (meals & entertainment options) Employee assistance program (counselling & support services) available Opportunity for career growth Workplace health and wellbeing initiatives Mobile phone #J-18808-Ljbffr